Visit the Amazon website (www.amazon.com) and describe the benefitsit offers to consumers. Click on the “Try Prime” button. Which kinds ofneed appeals does Amazon use to encourage shoppers to join? Tracehow you might go through the steps in the consumer decision processto make a purchase on Amazon. In which steps does Amazon excel,and where could it improve?

Principles Of Marketing
17th Edition
ISBN:9780134492513
Author:Kotler, Philip, Armstrong, Gary (gary M.)
Publisher:Kotler, Philip, Armstrong, Gary (gary M.)
Chapter1: Marketing: Creating Customer Value And Engagement
Section: Chapter Questions
Problem 1.1DQ
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Visit the Amazon website (www.amazon.com) and describe the benefits
it offers to consumers. Click on the “Try Prime” button. Which kinds of
need appeals does Amazon use to encourage shoppers to join? Trace
how you might go through the steps in the consumer decision process
to make a purchase on Amazon. In which steps does Amazon excel,
and where could it improve?
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