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What are the conditions in which automated mail room procedures will be of the greatest benefit? What is the least beneficial?
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- There is a courier company which delivers your package within the same day. They have claimed that If you book your package before 10:30 AM then they will deliver your package on the same day a-Discuss Tangible and Intangible assets of this service b-What are the elements of Service Quality for a delivery service like PCL C-in what ways does technology influence PCL service quality. d-Also discuss Future ChallengesAssume that you have been appointed as the head of a business unit in a major corporation. Over time this business unit has steadily been losing customers, rating the service delivery of this unit as “shocking” and “poor”. Your mandate is to improve service delivery and to re-establish a service culture. In your own words, explain what is meant by ‘service cultureHi, I need help finding the correct answer to this OM problem. Thanks!
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- When and where might automated mailroom operations be most beneficial? What is the least advantageous?Which of the service gaps do you consider to be most critical, and why?Users and management are provided with the confidence that the desired level of service will be provided thanks to practises that are part of IT Service Management. This is considered to be of the utmost importance. Describe the primary pillars that support IT service delivery and the influence that these pillars have on organisations.
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