Loose-leaf For Operations Management, 1e
17th Edition
ISBN: 9781259148408
Author: Cachon Associate Professor Dr., Gerard; Terwiesch Associate Professor, CHRISTIAN
Publisher: McGraw-Hill Education
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Chapter 1, Problem 11PA
Summary Introduction
To determine: The items that are considered as an input in the operations of a doctor’s office.
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Hospital output has frequently been measured by bed day, or by number of cases admitted to or discharged from hospitals. Overtime, however, the typical admitted patient receives a greater intensity of services primarily attributable to technology. If you want to compare year-over year outputs you must account for this changes. What is the term we use to account for these adjustments so that we can compare apples to apples?
A.
Measure of effectiveness
B.
Output adjustments
C.
Intensity adjustments
D.
Cross-sectional comparisons
Create a sample flow and make a conversation about operation management from checking in of the guest until checking out of the guest.
Assuming unlimited demand what would be the utilization at resource "receptionist" based on below:
It takes about 5 minutes for a customer to fill out the paperwork.
Entry of information on the paperwork into the system and verification with past records takes another 5 minutes for a receptionist. There are two receptionists.
It takes 15 minutes, on average, for the dental assistant to take an X-ray. There are three dental assistants on shift at any moment.
There are 10 dentists working at the clinic. Each checkup takes 30 minutes, on average.
The following table summarizes the process data collected above.
Resource
Process
Staffing (Number of Workers)
Processing Time (Minutes per Patient)
Self-serve
Paperwork
-
5
Receptionists
Data Entry
2
5
Dental Assistant
X-ray
3
15
Dentist
Checkup
10
30
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Loose-leaf For Operations Management, 1e
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- A manager would like to see reduction of the following operational measures, except A. Spoilage B. Number of customer complaints C. Queue time D. Manufacturing Efficiencyarrow_forwardAn accounting firm is capable of processing 24 EZ tax forms per day, and the average number of forms on-hand in the office is 60 forms. What is the average processing time per EZ tax form? Assume Little's Law is applied. Round your answer to two decimal places.arrow_forwardGo Fly (GF), a startup airline, installed five self-serve kiosks to check in passengers atits Denver gate. In comparison to the five employees that were previously responsiblefor checking in passengers, the average processing time per customer is higher with thekiosks. In addition, customers are still trying to learn the menus in the kiosk, and somepassengers just don’t quite get it: The coefficient of variation of the processing time ishigher with the kiosks than with the employees. In terms of demand, the interarrivaltime of customers has decreased, but the coefficient of variation of interarrival times hasnot changed. Which of the following will happen regarding the average number of passengers waiting in line to check in with the kiosks relative to the average number whenthe employees did this task?a. It will decrease.b. It will stay the same.c. It will increase.d. It may decrease or increase.arrow_forward
- Which of the following types of operations is used in oil refineries that produce gasoline and other refined petroleum products? a. Job shop. b. Continuous processing. c. Batch processing. d. Assembly line. e. None of the above.arrow_forwardAn accounting firm is capable of processing 20 EZ tax forms per day, and the average number of forms on-hand in the office is 74 forms. What is the average processing time per EZ tax form? Assume Little's Law is applied. Round your answer to two decimal places. daysarrow_forwardYou manage the human resources department for a mid-sized retailer. Part of the operations consists of a call center with 100 employees spread over three shifts operating 24 hours a day, seven days a week. There is a main group with 20 people reporting to a shift supervisor on the main daytime shift from 8 a.m. to 4 p.m. There are regularly scheduled times for breaks and lunch. Recently senior management reported to you that they were concerned regarding tardiness of some employees. While the customer relationship management reports signal that there are no service issues, senior managers are concerned that they are overstaffed. You feel that the daytime shift is the most experienced group, and you do not want to lose some of the best employees through termination. You also do not have any budget money to use for incentive payments aimed at reducing tardiness. What ideas from operant conditioning, behavior modification, and social learning theory would you use to reduce the problems of…arrow_forward
- Assuming there is unlimited demand what would be the Utilization for the resource "Receptionists" based on below information: Upon arrival, customers first receive a series of paperwork from the receptionist and fill out relevant information such as personal health records and insurance provider. The form is then handed back to the receptionist who enters the information into the computer system for the dentist to see. A dental assistant then takes an X-ray from the patient. A dentist then performs the checkup and discusses any issues with the patient. Based on conversations with staff members at the clinic, you have obtained the following information on the process: It takes about 5 minutes for a customer to fill out the paperwork. Entry of information on the paperwork into the system and verification with past records takes another 5 minutes for a receptionist. There are two receptionists. It takes 15 minutes, on average, for the dental assistant to take an X-ray. There are three…arrow_forwardWhich among the following is not mandatory for the organization? a.Human skills inventory b.Human Resource inventory c.Human capital inventories d.Human Resource Information systemarrow_forwardWhich of the following inefficiencies in a grocery store’s operations results frominflexibility?a. Leftover fruits and vegetablesb. Delivery delays from the warehousec. A surge in customer arrivals at one timed. Employee work schedules set a week in advancearrow_forward
- Flowcharts are a common process design and analysis tool used in both manufacturing and services. What is a key feature on flowcharts used in service operations that differentiates between the front-office and back-office aspects of the system?arrow_forward103. Diagram that represents steps or operations involved in any kind of process is called a. system diagram b. management hierarchy c. flowcharts d. convenience diagramsarrow_forwardHi can someone help me to explain this Coordination with front office for information on departure rooms and handing of clean rooms. Servicing of rooms in the and also provide second service. Maintain regular inventory and checking of furniture, linen, uniform, equipments in the hotel. Keep room in a clean, orderly state so that it does not present a sanitation, health, and life safety or egress issue. Keep hallways clear and picked up so floors can be easily cleaned.arrow_forward
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