Operations Management With Connect
1st Edition
ISBN: 9781259692154
Author: Gerard Cachon Associate Professor Dr., Christian Terwiesch Associate Professor
Publisher: McGraw-Hill Education
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Question
Chapter 1, Problem 3PA
Summary Introduction
To determine: The subcomponents of consumption utility in a customer utility function.
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Which of the following operational decisions correspond(s) to the convenience component of the consumer utility function?Instructions: You may select more than one answer.a. When will the demand be fulfilled?b. How efficiently will the products or the services be delivered?c. What is the product or service to be delivered? d. Where will the demand be fulfilled?
Which of the following operational decisions correspond(s) to the price component ofthe consumer utility function?Instructions: You may select more than one answer.a. When will the demand be fulfilled?b. What are the shipping charges to the customer?c. What is the product or service to be delivered?d. Where will the demand be fulfilled?
When a customer buys an air conditioning unit, it is expected that it will keep the place cool. This is an example of what kind of need:
a.
Stated
b.
Unstated
c.
Secret
d.
Real
Chapter 1 Solutions
Operations Management With Connect
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