EBK ESSENTIALS OF MIS,
13th Edition
ISBN: 8220106778494
Author: LAUDON
Publisher: PEARSON
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Expert Solution & Answer
Chapter 1, Problem 4IQ
Explanation of Solution
Working with Clients:
There’s a lot of negative press coverage for companies that deliver poor customer service and if one wants t...
Explanation of Solution
Client Service or support:
One can have excellent customer service or support while working with clients in the following ways:
- One of the biggest factors in good customer service is speed, especially when a client is requesting something that’s time sensitive.
For example, Lexus recalled a series of Lexus ES 350 sedans and asked car owners to visit a dealership to bring their cars in and instead of having to sit in a waiting room watching their cars being worked on; customers were given a brand new Lexus instead.
- For good customer service, one must always know their customers and must remember their names and previous conversations.
For example, when Starbucks launched a new campaign focusing on improving relationships between their staff and customers, each person who introduced themselves by name received a free latte...
Expert Solution & Answer
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Check out a sample textbook solutionStudents have asked these similar questions
How many steps are there from preparation to completing the interviews? what are they?
Do you understand interview rules?
Take the reader step by step through the procedure you went through to get your credentials
and expertise.
Chapter 1 Solutions
EBK ESSENTIALS OF MIS,
Ch. 1.1 - Prob. 1CQ1Ch. 1.1 - Prob. 2CQ1Ch. 1.1 - Prob. 3CQ1Ch. 1.1 - Prob. 4CQ1Ch. 1.2 - Prob. 1CQ2Ch. 1.2 - Prob. 2CQ2Ch. 1.2 - Prob. 3CQ2Ch. 1.2 - Prob. 4CQ2Ch. 1 - Prob. 1IQCh. 1 - Prob. 2IQ
Ch. 1 - Prob. 3IQCh. 1 - Prob. 4IQCh. 1 - Prob. 5IQCh. 1 - Prob. 1RQCh. 1 - Prob. 2RQCh. 1 - Prob. 3RQCh. 1 - Prob. 4RQCh. 1 - Prob. 5DQCh. 1 - Prob. 6DQCh. 1 - Prob. 7DQCh. 1 - Prob. 8HMPCh. 1 - Prob. 9HMPCh. 1 - Prob. 11HMPCh. 1 - Prob. 12CTPCh. 1 - Prob. 13CSQCh. 1 - Prob. 14CSQCh. 1 - Prob. 15CSQCh. 1 - Prob. 16CSQCh. 1 - Prob. 17MLMCh. 1 - Prob. 18MLM
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Similar questions
- Name the different types of interviews and give a brief explanation of each. Which type do you believe to be the most effective?arrow_forwardHave you ever seen an instance of internet bullying or harassment? To begin with, how did you feel when you found out about the situation? How did you determine that the person had been the victim of bullying before you got involved?arrow_forwardQ: You have been heading various sessions of “Incorporating Ethical Considerations into Professional Practices” and now, the sessions are over. Write an evaluation report of how sessions were conducted and also add recommendations for the new chapterarrow_forward
- Explain your certification procedures using personal examples.arrow_forwardIf such is the case, how would you describe the unwavering emphasis placed on the client?arrow_forwardwant accurate answer If answer copied from existing answer from chegg or bartleby I report the answer to support team dont post existing answersarrow_forward
- Define the objectives: Start by defining the objectives of the interview. What are the objectives of the interview?arrow_forwardTake the reader step by step through the procedure that you went through to get your expertise and certifications.arrow_forwardA list of the many types of interviews that may be done can be found here. How much more effective do you think the second option is?arrow_forward
- Under some situations, the customer may request copies of the auditor's past documents. If so, are there any particular situations that auditors should examine prior to presenting the client's documentation? Make a mental note of at least three things that occur to you.arrow_forwardHave you ever seen someone being bullied or harassed online by another person? What did you think of the scenario at first? How did you determine that the victim of bullying was already being mistreated before you intervened?arrow_forward: What is the importance of Auditor in an organization? How an Audit log helps an auditorarrow_forward
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