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Explanation of Solution
UPS:
UPS (United Parcel Service) is an American multinational packaging service company, which uses automated package-tracking system to pick-up and delivers packages in more than 220 countries.
Business objective addressed by the UPS
The strategic business objective of the UPS is to provide best services to customer at very low cost. UPS spends in millions to provide and maintain best customer service.
UPS fends off competition from FedEx and U.S. Postal System and still being the leadership in package delivery service using more advanced information technological systems.
New products to improve business:
Web Based Post Sales Order Management System (OMS) to manage global services. This system is enabled to ship critical parts such as medical equipment, aerospace and high-tech electronics...
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Chapter 1 Solutions
EBK ESSENTIALS OF MIS,
- What are the primary goals of Customer Relationship Management (CRM) in a business context?arrow_forwardWhat hardware and software technologies are necessary for a customer relationship management system to be deployed?arrow_forwardHow does strategic influence day-to-day business operations? Why is it important for systems analysts to understand a company’s strategic plan?arrow_forward
- How does CRM software help organizations manage customer interactions and data?arrow_forwardIn what ways will a customer relationship management system validate and verify information?arrow_forwardHow are organizational information systemsrelated to company strategy? How does strategy affect the information systems a company develops and uses?arrow_forward
- How does strategic planning influence day-to-day business operations? Why is it important for systems analysts to understand a company’s strategic plan?arrow_forwardTo what extent may business process re-engineering aid in a company's reorganization?arrow_forwardHow important are information systems in business?arrow_forward
- Principles of Information Systems (MindTap Course...Computer ScienceISBN:9781285867168Author:Ralph Stair, George ReynoldsPublisher:Cengage LearningManagement Of Information SecurityComputer ScienceISBN:9781337405713Author:WHITMAN, Michael.Publisher:Cengage Learning,Fundamentals of Information SystemsComputer ScienceISBN:9781337097536Author:Ralph Stair, George ReynoldsPublisher:Cengage Learning
- Principles of Information Systems (MindTap Course...Computer ScienceISBN:9781305971776Author:Ralph Stair, George ReynoldsPublisher:Cengage Learning
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