OPERATION MANAGEMENT
2nd Edition
ISBN: 9781260242423
Author: CACHON
Publisher: MCG
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Chapter 1, Problem 7CQ
Summary Introduction
To determine: The example of a system inhibitors.
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Which of the following is true of just-in-time processing?
a.In just-in-time processing, supervisors enter materials into manufacturing so as to keep all the manufacturing departments (processes) operating.
b.It assigns service activities to centralized service departments.
c.It is a management approach that focuses on reducing time and cost and eliminating poor quality.
d.In just-in-time processing, a worker typically performs only one function.
Within a workplace, a worker describes how his co-workers leave business documentson the reception desk and personal belongings within the conference room when theirmanager is absent. How would this affect the functioning of a company?a. The company would not be able to complete its tasks efficiently.
b. The company would not be able to complete its tasks effectively.c. Both a and b are correctd. Both a and b are incorrect
Assuming that the problems identified are the following, what would be your proposed solution to improve service quality and customer satisfaction?
PROBLEMS
SOLUTIONS
Late Delivery
Misunderstanding customer expectation
Slow customer service representative
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Chapter 1 Solutions
OPERATION MANAGEMENT
Ch. 1 - Prob. 1CQCh. 1 - Prob. 2CQCh. 1 - Prob. 3CQCh. 1 - Prob. 4CQCh. 1 - Prob. 5CQCh. 1 - Prob. 6CQCh. 1 - Prob. 7CQCh. 1 - Prob. 8CQCh. 1 - Prob. 9CQCh. 1 - Prob. 1PA
Ch. 1 - Prob. 2PACh. 1 - Prob. 3PACh. 1 - Prob. 4PACh. 1 - Prob. 5PACh. 1 - Prob. 6PACh. 1 - Four regional less-than-truckload (LTL) carriers...Ch. 1 - Prob. 8PACh. 1 - Prob. 9PACh. 1 - Prob. 10PACh. 1 - Prob. 11PACh. 1 - Prob. 12PACh. 1 - Prob. 13PACh. 1 - Prob. 14PACh. 1 - Prob. 15PACh. 1 - Prob. 16PACh. 1 - Prob. 17PA
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