OPERATIONS MANAGEMENT-CONNECT ACCESS
2nd Edition
ISBN: 9781260852547
Author: CACHON
Publisher: MCG
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Chapter 1, Problem 8CQ
Summary Introduction
To determine: The option or question that is not related to operations management.
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Check out a sample textbook solutionStudents have asked these similar questions
Which of the following would be important in most operations management strategies?
A) Aligning with the organizational strategy.
B) Pursuing a low-cost approach to production.
C) Constantly improving quality
D) A and C above.
E) A and B above.
Which of the following is not a role of operations management?
- to add value in the transformation process
- to ensure there are quality management processes
- to investigate the most cost effect effective production methods
- to hire the best (most suitable) production operatives.
Which of the following is the difference between Manufacturing operations Vs. Service operations?
a.
Little customer participation in the production process; Direct customer participation in the service offered.
b.
Intangible output; Tangible output
c.
Output is consumed as it is produced; Output consumed over a period of time.
d.
More labor and less equipment; Less labor more equipment.
Chapter 1 Solutions
OPERATIONS MANAGEMENT-CONNECT ACCESS
Ch. 1 - Prob. 1CQCh. 1 - Prob. 2CQCh. 1 - Prob. 3CQCh. 1 - Prob. 4CQCh. 1 - Prob. 5CQCh. 1 - Prob. 6CQCh. 1 - Prob. 7CQCh. 1 - Prob. 8CQCh. 1 - Prob. 9CQCh. 1 - Prob. 1PA
Ch. 1 - Prob. 2PACh. 1 - Prob. 3PACh. 1 - Prob. 4PACh. 1 - Prob. 5PACh. 1 - Prob. 6PACh. 1 - Four regional less-than-truckload (LTL) carriers...Ch. 1 - Prob. 8PACh. 1 - Prob. 9PACh. 1 - Prob. 10PACh. 1 - Prob. 11PACh. 1 - Prob. 12PACh. 1 - Prob. 13PACh. 1 - Prob. 14PACh. 1 - Prob. 15PACh. 1 - Prob. 16PACh. 1 - Prob. 17PA
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- A seed company has a design capacity of 80 metric tonnes per day. It's effective capacity, However, is 64metric tonnes per day, and it's actual output is 62 metric tonnes per day. The operations manager would like to increase the number of Metric tonnes per day. Which of the following factors would you recommend that the operations manager investigate: quality problems, absenteeism, or scheduling?arrow_forwardWhich of the following is the least concern of the Operations Manager? a. Organizing b. Coordination c. Planning d. Controlarrow_forwardd, e, and f were not answered? d. How many customers in total should have been served in a day by all the sales people? e. What is the productivity rate (in total) of the store? f. If you were the owner of this store, whom of these sales people would you give a bonus to? Provide a reason to substantiate your answerarrow_forward
- State whether the following statements are true or false. If the statement is false, write its correct answer: 1. Process and Product design should be put in a way to reach customer satisfaction, and decrease profit and selling. Answer: 2. Operations management can be utilized in Process design, for it is beneficial to reduce the value of the product at every phase of its production. Answer: 3. A flow chart is a diagram that uses arrows and different symbols to represent consecutive events of a workflow or process. Answer: 4. The five key performance factors to access a process performance are: quantity, speed, dependability, flexibility and cost. Answer: 5. The process design consists of different steps and stages that are classified in an unorganized order, for the successful creation of the final product. Answer: 6. In the service industry, it’s possible to separate service design from process design. Answer: 7. Design is any part of an organization which…arrow_forwardESSAY What is Operations Management? What are major OM decisions? What are the key differences between goods and services? The operations plan will ensure the business is able to produce the product or to provide the services that the business had planned in the marketing plan.A. TRUEB. FALSE ANSWER:arrow_forwardanswer must be between 200 or 300 word Describe the fundamental concept of Operations management with the help of relevant examples.arrow_forward
- A manager would like to see reduction of the following operational measures, except A. Spoilage B. Number of customer complaints C. Queue time D. Manufacturing Efficiencyarrow_forwardWhat are the major causes of capacity leakage? Are they avoidable? 11.10 Questions for managers Medi-Call provides personal alarm systems to the elderly and infi rm. Customers are principally those people who live alone, preferring to stay in their own homes rather than be looked after in some form of institutional care or with family. The customer has a small transmitter/receiver, which can be worn as a pendant or on the wrist like a watch. If the customer has a problem they press the button on the pendant, which activates a base station located at the customer’s telephone. The base station calls Medi-Call’s contact centre, which provides 24/7 cover to ensure maximum reassurance for its customers. Medi-Call’s agent will attempt to establish contact with the customer. Because the transmitter is so sensitive, it is possible to carry out a conversation up to 50 metres away from the base station. Medi-Call’s staff are trained to provide immediate reassurance to the…arrow_forwardA major objective of operating systems is to achieve effective operations through efficient use of resources. Which of the following objectives of operations management addresses the above statement? a. Customer services b. Manufacturing cost c. Right time d. Resource utilizationarrow_forward
- In the context of process technology strategy 1) ____ process technologies act on input resources. 2) ____ of the operations is directly linked to its process technology. a. Indirect, Capacity b. Capacity, Direct c. Capacity, Indirect d. Direct, Capacityarrow_forwardNot sure how to solve this... 12% of 35,000 people will be retiring in the next 10 years. The average pay for these people is$52,550 per employee. If you were to plan on creating efficiencies in operations over those same 10 years and not replace any of those retiring employee, what would the labor cost savings in year 11?arrow_forwardEfficient operations is said to border around the effectiveness of four major decision areas, namelyprocess, capacity, quality and inventory. Your company which has a normal operating capacity of1,000,000 units of its products per a four week month, five days a week and a working shift of eight (8)hours a day has landed a lucrative one-off order for the manufacture of additional 1,000,000 units of itsproducts to be delivered over two months.As the operations manager, you have been tasked to;Explain the measures you can take as the operations manager to temporarily manage your operationalcapacity to meet this one off short term contract.arrow_forward
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