OPERATIONS MANAGEMENT LL W/CONNECT CODE
2nd Edition
ISBN: 9781266520037
Author: CACHON
Publisher: MCG CUSTOM
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Chapter 1, Problem 8CQ
Summary Introduction
To determine: The option or question that is not related to operations management.
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Chapter 1 Solutions
OPERATIONS MANAGEMENT LL W/CONNECT CODE
Ch. 1 - Prob. 1CQCh. 1 - Prob. 2CQCh. 1 - Prob. 3CQCh. 1 - Prob. 4CQCh. 1 - Prob. 5CQCh. 1 - Prob. 6CQCh. 1 - Prob. 7CQCh. 1 - Prob. 8CQCh. 1 - Prob. 9CQCh. 1 - Prob. 1PA
Ch. 1 - Prob. 2PACh. 1 - Prob. 3PACh. 1 - Prob. 4PACh. 1 - Prob. 5PACh. 1 - Prob. 6PACh. 1 - Four regional less-than-truckload (LTL) carriers...Ch. 1 - Prob. 8PACh. 1 - Prob. 9PACh. 1 - Prob. 10PACh. 1 - Prob. 11PACh. 1 - Prob. 12PACh. 1 - Prob. 13PACh. 1 - Prob. 14PACh. 1 - Prob. 15PACh. 1 - Prob. 16PACh. 1 - Prob. 17PA
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- Which statement is true? A. In the Service (Productt) Processs matrix, the degree of labor intensity refers to the ratio of labor cost to total cost. B. In the Service (Productt) Processs matrix, capital intensive services such as airlines and hospitals are grouped under the service category Masss Service. C. In the Service (Productt) Processs matrix, volume refers to the volume of business generated from new customers in the previous month. D. The Service (Productt) Processs matrix offers no place for large, capital-intensive businesses with 24/7, continuous production.arrow_forwardWhich of the following is focused on the operational performance measure in the 2000s? a) Distribution and logistics costs b) Production costs c) Supply chain and customer service costs d.) Manufacturing and inventory costs e) Transport costsarrow_forwardwhich one the following is typically considered a business continuity task? a. business impact assessment b. alternate facility selection c. activation of cold sites d. restoration of data from backuparrow_forward
- Each of the following areas are within the scope of Operations Management but with the exception of O a Capacity planning O b. Scheduling Oc Financial analysis Od. Forecasting O e. Motivating employeesarrow_forwardSuggest ONE advantage of having an insurance policy and ONE contributingfactor to errors in allocation of deductions from the perspective of an Operational Manager in the Claims Department. Suggest ONE advantage of having an insurance policy and ONE contributingfactor to errors in allocation of deductions from the perspective of an Strategic Manager in Underwriting Department.arrow_forwardMeans that the quality of services depend on who provides them as well as when, where and how they are provided: Select one: a. Tangibility b. Inseparability c. Variability d. Perishabilityarrow_forward
- 1. A hotel tries to reduce the perishability of its services by selling last minute inventory at a highly discounted price. This technique presents threats to a company’s: A. Brand image B: Variability of services C: Relationships with suppliers D: Human resources turnover 2. Sometimes, hotel and airline companies upgrade guests to higher-end services. For such services, there are not a lot of word-of-mouth, reviews, or pictures available. For example, a hotel may upgrade a guest who paid for a regular room to a suite in order for the guest to experience an upscale product that the customer does not purchase often, but may purchase in the future. This situation, where a guest may experience an unfamiliar upscale service for the first time, is likely to result in a __________ in the __________ of services. A: increase, intangibility B: reduction, intangibility C: reduction, variability D: increase, variability 3. In hospitality and travel industries, customers and frontline…arrow_forwardWhich is not one of the reasons that all business students should study OPSCM? Select one: A. It's related to all other fields B. it is critical to your organization's success C. it is critical to your career success D. it's one of the highest cost processes in a business. E. All of these are valid reasons Clear my choicearrow_forwardWhich of the following operational decisions correspond(s) to the price component ofthe consumer utility function?Instructions: You may select more than one answer.a. When will the demand be fulfilled?b. What are the shipping charges to the customer?c. What is the product or service to be delivered?d. Where will the demand be fulfilled?arrow_forward
- WHO ARE MANAGERS? Ahmed, a production supervisor, is responsible for 10 employees who assemble components into a finished product that is sold to distributors. Ahmed reports to Salim, a production manager, who in turn reports to Ali, a general manager, who reports to Sheikh Abdullah, a vice president of operations. Recently, Sheikh Abdullah asked Ali to have a meeting with Ahmed and Salim regarding some recent customer concerns in the production area. The focus of the meeting was to judge the validity of the customer concerns, and to develop a specific plan to address these concerns. According to the above paragraph Ahmed is considered to be what level of management? Select one: a. Superintendent of assembly O b. First-line manager O c. Middle manager d. Top managerarrow_forwardOperations Management Do not provide handwritten solution. Maintain accuracy and quality in your answer. Take care of plagiarism. Do not provide Excel Screet shot rather use tool table Answer completely.arrow_forwardDemand is supporting flow of information and financial transactions through the supply, production, and distribution processes. a) True b) False Building and leveraging operational capabilities to support desired competitive priorities wouldn't provide a competitive advantage. a) True b) False Value of a Loyal Customer quantifies total revenues or profits each target market customer generates over a buyer’s life cycle of: Select 2 correct answer(s) 1 Multiplying VLC by the absolute number of customers gained or lost 2 Using correlation and regression analysis 3 managers analyze data effectively and make better decisions 4 Total market value Social Factors focus on marketing of goods and services on social media platforms. a) True b) False Environmental factors are: a) Energy consumption, recycling, resource conservation activities, air…arrow_forward
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