AUTOMOTIVE TECH - W/ TECH MAN. + MINDTA
7th Edition
ISBN: 9780357474723
Author: ERJAVEC
Publisher: CENGAGE L
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Textbook Question
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Chapter 1, Problem 9MC
Normally, whose job is it to greet the customer and complete the repair or work order?
- service manager
- parts manager
- automotive technician
- service advisor
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Chapter 1 Solutions
AUTOMOTIVE TECH - W/ TECH MAN. + MINDTA
Ch. 1 - List at least five different types of businesses...Ch. 1 - Name the different ways that you can gain work...Ch. 1 - Explain the implied difference between someone who...Ch. 1 - Explain the basic requirements for becoming a...Ch. 1 - Which of the following have had a significant...Ch. 1 - Individuals often begin a career as an automotive...Ch. 1 - Prob. 3MCCh. 1 - Prob. 4MCCh. 1 - Which of the following is typically included in a...Ch. 1 - Prob. 6MC
Ch. 1 - Repair work performed on vehicles still under tire...Ch. 1 - Prob. 8MCCh. 1 - Normally, whose job is it to greet the customer...Ch. 1 - Technician A says that all an individual needs to...Ch. 1 - To be successful, todays automotive technician...Ch. 1 - A technician must have a minimum of year(s) of...Ch. 1 - An experienced technician who passes all eight...Ch. 1 - Technician A says battery warranties are often...Ch. 1 - Prob. 15MCCh. 1 - Ongoing technical training and support is...
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- Which of the following is not a characteristic of a good employee? Reliable Responsible Overly sociable c. Loyalarrow_forwarda)Mention any four items must be available in the maintenance manualarrow_forwardWhich of the following is not a true statement about a mechanics hen? a. This lien states that the shop may gain possession of the vehicle if the customer does not pay for the agreed-upon services. c. The right to impose a mechanics lien can be exercised by a shop within 30 days after the services have been completed. In most cases, the shops right to impose a lien on the vehicle being serviced must be acknowledged by the customer prior to beginning any services to the vehicle. This clause ensures that the shop will receive some compensation for the work performed, whether or not the customer pays the bill.arrow_forward
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- How do manufacturers inform technicians about changes in vehicle specifications and repair procedures during the model year?arrow_forwardWhich of the following is/are important when work ing in an automotive shop? Using the proper tool for the job Avoiding loose-fitting clothes Wearing steel-toed shoes All of the abovearrow_forwardWhich of the following is not a true of group lockout or tagout? a. Each employee working on the equipment is an authorized employee b. A supervisor may attach a lock for an entire work crew. c. Each person working on the equipment must have a lock or tag d. A supervisor should be the first or last person to attach a lock or tagarrow_forward
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