Leadership: Theory and Practice
Leadership: Theory and Practice
8th Edition
ISBN: 9781506362311
Author: Peter G. Northouse
Publisher: SAGE Publications, Inc
Question
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Chapter 10, Problem 10.3.2CS
Summary Introduction

Case summary: Southwest Airlines is a profitable airline with a satisfying customer relationship as well.

Characters in the case: Mother

           Flight attendant

           Colleen Barrett

           Herb Kelleher

Adequate information: Southwest Airlines is a profitable airline with a satisfying customer relationship as well.

To determine: The ways the southwest Airlines serve others.

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