A+ Guide To It Technical Support
10th Edition
ISBN: 9780357108291
Author: ANDREWS, Jean.
Publisher: Cengage,
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Chapter 11, Problem 10TC
Explanation of Solution
Given:Â
A user makes an on-site service call.
To find:Â Precautions which should be taken before taking the case cover off a computer or before making any changes to software during an on-site service call...
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When making an on-site service call, what should you do before making any changes to software orbefore taking the case cover off a computer?
Describe user support activities, including user training and help desks
ERP deployments include a variety of technical components. What is the procedure for selecting and installing the components?
Chapter 11 Solutions
A+ Guide To It Technical Support
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- Explain the concept of software product maintenance and support, including patch management and bug fixes.arrow_forwardExplain why load balancer availability is critical. Explain how the IT specialist manages the availability of the load balancer.arrow_forwardIT project management uses both software and hardware. Give some examples of each.arrow_forward
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