A+ Guide To It Technical Support
10th Edition
ISBN: 9780357108291
Author: ANDREWS, Jean.
Publisher: Cengage,
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Expert Solution & Answer
Chapter 11, Problem 8TC
Explanation of Solution
Given:Â
A user receives a phone call for the request of on-site support.
To find: The one thing that the user should do before making an appointment...
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When making an on-site service call, what should you do before making any changes to software orbefore taking the case cover off a computer?
Describe how user support is provided, such as via user training and help desks.
Describe user support activities, including user training and help desks
Chapter 11 Solutions
A+ Guide To It Technical Support
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- User assistance encompasses a wide variety of activities, such as user training and help desks.arrow_forwardDescribe the actions of user assistance, such as user training and help desks.arrow_forwardFollow-up -Recommend additional security measures without adding additional equipment (the switch for the closet can be used), if desired. Create an updated Network Diagram if needed.arrow_forward
- website design presentation for online catering system (COCS) that enables customers/group to place a catering order for their events from multiple registered caterers.arrow_forwardDescribe the actions associated with user assistance, such as user training and help desks.arrow_forwardUser assistance encompasses a wide range of activities, such as training and help desks.arrow_forward
- User assistance includes a broad variety of activities, including, to mention just two, help desks and user training.arrow_forwardEmail to a customer regarding cancellation of order and replacement of items along with late deliveryarrow_forwardcreate a script on how to deliver online presentationarrow_forward
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