Marketing
Marketing
7th Edition
ISBN: 9781260428292
Author: Grewal, Dhruv
Publisher: MCGRAW-HILL HIGHER EDUCATION
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Chapter 11, Problem 6MA
Summary Introduction

To discuss: Whether person X is loyal to any brand beyond he likes the brand with reason.

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Consumers often rationalize their purchase of a new product with a statement such as "I bought it because it was on sale 15% off the original price." What ate the prospects that this type of customer will become a loyal consumer to this product? What must happen in order for such customers to become loyal to the product and hopefully the brand?
Identify a product important to you that you purchased where you felt that the seller had done a particularly good job of understanding your needs and helping you select and truly benefit from the purchase and use of the product. What were the aspects of design of the product and/or the whole product that you believed were at the heart of this very favorable experience?
How might you "ask customers not to buy"?  Give specific examples of how you have either developed a brand loyalty or how you’ve moved on to a different brand because a company did not follow effective principles for converting new customers into highly committed customers for life.
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