Operations and Supply Chain Management
14th Edition
ISBN: 9780078024023
Author: F. Robert Jacobs
Publisher: MCG
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter 12, Problem 1CQ
Summary Introduction
Case summary:
Company TA has quietly implemented new quality and safety standard reforms to its operations. The executives of the company agreed that they were slow in instating companywide programs to handle repairs. The company has launched many low-profile but unannounced quality policies to handle these issues.
To show: The recent changes made by Company TA in light of the recent quality recall problems.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solutionStudents have asked these similar questions
A customer reported finding a severed human fingertip in soup purchased from Aduane Pa Restaurants. The soup package was purchased as a take-out order. Your company has several quality controls in place to prevent accidents like this. The Ghana Police Service is investigating. The customer has taken pictures and posted them all over the Web and made both libellous and slanderous comments against your company in media interviews and blogs. As the Public Relations Manager of Aduane Pa Restaurants, it has become necessary that you issue a press release to the media and your customers to correct any wrong impression that is being peddled around by the said customer. Prepare a one page press release
1 H has started to offer a new service in response to pressure from environmental campaigners. Up to five years ago, many of the components sold by H contained toxic materials. Recent legislation in Europe requires components to be recycled in specific ways to minimize any environmental damage. H has told customers that when they purchase new components they can give the old components to H and then the company will recycle them in accordance with the new legislation. This service has provided some publicity for H and has featured in its recent social and environmental report. However, a review of H’s recycling procedures by its internal audit department identified that many components, including some that contain toxic materials, are simply thrown away by H’s staff rather than being recycled. a) Discuss about the risk involved in the company H. b) What risk assessment procedure should be followed by the auditor?
Keller Williams Realty Inc. (KW)
In 2018, Gary Keller the co-founder and CEO of KW announced that the company would change from a real estate company to become a technology company that specializes in real estate. To drive value for agents, KW has collaborated with leading technology companies such as Google, DocuSign, and Nextdoor. In the wake of Covid-19, KW has also teamed up with Facebook to train agents on best practices associated with virtual home tours.
Question:
What are the possible reasons for Keller Williams to seek collaborations with leading technology companies?
Chapter 12 Solutions
Operations and Supply Chain Management
Ch. 12 - Prob. 1DQCh. 12 - Prob. 2DQCh. 12 - Prob. 3DQCh. 12 - Prob. 4DQCh. 12 - Prob. 5DQCh. 12 - Prob. 6DQCh. 12 - Shingo told a story of a poka-yoke he developed to...Ch. 12 - Prob. 8DQCh. 12 - Prob. 9DQCh. 12 - Prob. 10DQ
Ch. 12 - Prob. 1OQCh. 12 - Prob. 2OQCh. 12 - Prob. 3OQCh. 12 - Prob. 4OQCh. 12 - Prob. 5OQCh. 12 - Prob. 6OQCh. 12 - Prob. 7OQCh. 12 - Prob. 8OQCh. 12 - Prob. 9OQCh. 12 - Prob. 10OQCh. 12 - Prob. 11OQCh. 12 - Prob. 12OQCh. 12 - Prob. 13OQCh. 12 - Prob. 14OQCh. 12 - Prob. 15OQCh. 12 - Prob. 16OQCh. 12 - Prob. 1CQCh. 12 - Prob. 2CQCh. 12 - Prob. 3CQCh. 12 - Prob. 1PECh. 12 - Prob. 2PECh. 12 - Prob. 3PECh. 12 - Prob. 4PECh. 12 - Prob. 5PECh. 12 - Prob. 6PECh. 12 - Prob. 7PE
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- A company's reputation for social responsibility can affect customers' ongoing relationship with the firm in all these ways EXCEPT ________. Question options: increased price sensitivity increased consumer loyalty increased customer satisfaction decreased price sensitivity increased brand commitmentarrow_forwardIn 1999, a Seattle man took a popular soft-drink company seriously when one of its commercials made an offer of a Harrier jet, the famous high-tech jump jet used by the U.S. Marines. In a television commercial that aired in 1995, the company jokingly included the Harrier as one of the prizes that could be received with a mere 7 million company points. Although that sounds like a lot of points to get from drinking the soft drink company's products (roughly 190 drinks a day for 100 years), the company also allowed customers to purchase points for 10 cents each. The man did the math and discovered that the cost of the 7 million points needed for the jet was $700,000. He then put together a business plan, raised the $700,000 from friends and family, and submitted 15 points, the check, and an official order form with a demand for the Harrier jet. The company wrote back, stating that the Harrier jet in the commercial was simply used to create a humorous and entertaining advertisement. They…arrow_forwardIn 1999, a Seattle man took a popular soft-drink company seriously when one of its commercials made an offer of a Harrier jet, the famous high-tech jump jet used by the U.S. Marines. In a television commercial that aired in 1995, the company jokingly included the Harrier as one of the prizes that could be received with a mere 7 million company points. Although that sounds like a lot of points to get from drinking the soft drink company's products (roughly 190 drinks a day for 100 years), the company also allowed customers to purchase points for 10 cents each. The man did the math and discovered that the cost of the 7 million points needed for the jet was $700,000. He then put together a business plan, raised the $700,000 from friends and family, and submitted 15 points, the check, and an official order form with a demand for the Harrier jet. The company wrote back, stating that the Harrier jet in the commercial was simply used to create a humorous and entertaining advertisement. They…arrow_forward
- In 1999, a Seattle man took a popular soft-drink company seriously when one of its commercials made an offer of a Harrier jet, the famous high-tech jump jet used by the U.S. Marines. In a television commercial that aired in 1995, the company jokingly included the Harrier as one of the prizes that could be received with a mere 7 million company points. Although that sounds like a lot of points to get from drinking the soft drink company's products (roughly 190 drinks a day for 100 years), the company also allowed customers to purchase points for 10 cents each. The man did the math and discovered that the cost of the 7 million points needed for the jet was $700,000. He then put together a business plan, raised the $700,000 from friends and family, and submitted 15 points, the check, and an official order form with a demand for the Harrier jet. The company wrote back, stating that the Harrier jet in the commercial was simply used to create a humorous and entertaining advertisement. They…arrow_forwardIn 1999, a Seattle man took a popular soft-drink company seriously when one of its commercials made an offer of a Harrier jet, the famous high-tech jump jet used by the U.S. Marines. In a television commercial that aired in 1995, the company jokingly included the Harrier as one of the prizes that could be received with a mere 7 million company points. Although that sounds like a lot of points to get from drinking the soft drink company's products (roughly 190 drinks a day for 100 years), the company also allowed customers to purchase points for 10 cents each. The man did the math and discovered that the cost of the 7 million points needed for the jet was $700,000. He then put together a business plan, raised the $700,000 from friends and family, and submitted 15 points, the check, and an official order form with a demand for the Harrier jet. The company wrote back, stating that the Harrier jet in the commercial was simply used to create a humorous and entertaining advertisement. They…arrow_forwardSENE ELL Co. recently recalled 6 million cars due to faulty third-party ignition switches that were linked to 13 deaths. For more than a decade, the company decided against a very inexpensive switch upgrade and continued to use the vendor’s ignition switches even though they did not meet the company’s performance specifications. A growing number of lawsuits ensued and company’s stock sank due to heavy media attention, congressional inquiries, and a Department of Justice criminal investigation. The most significant risk management lesson to date from the company recall is: -choices: An organization that ignores or mistreats its external stakeholders does so at its own peril. None of the choices Reliance upon third-party vendors results in unacceptable levels of residual risk. Cost-benefit analysis is an ineffective decision-making technique, as demonstrated in rejecting a 57-cent fix for the ignition switches. The Company failed to develop an ethical organizational culture…arrow_forward
- In a paragraph, write a statement of problem as regards to this topic below An investigation on parental involvement in their children's education influences their academic performance at Charlton Primary in Jamaica.arrow_forwardWhich of the following statements is correct? Select one: a. The EFQM Label is not the only international certification at European level. There is one in each member country. b. The EFQM label is the only international certification, at European level, that recognises excellent, innovative and sustainable management of organisations, using the EFQM Model assessment c. The EFQM label exclusively recognises excellent, innovative and sustainable management of private organisations.arrow_forwardAnalysis of customer complaints at an e-commerce retailer revealed the following: Billing errors: 1,531 Shipping errors: 940 Electronic charge errors: 691 Shipping delays: 2,989 Packing errors: 1,758 The data has been sorted for your convenience. Calculate the percent of total complaints for each category of errors. Round your answers to two decimal places. Name Amount Percent of Total Shipping delays 2,989 % Packing errors 1,758 % Billing errors 1,531 % Shipping errors 940 % Electronic charge errors 691 % Use the Excel Pareto template to construct a Pareto chart and choose the correct Pareto diagram. The correct Pareto diagram is ___. __________________ account for the majority of customer complaints. If two of these root causes are fixed, ____________ of customer complaints will be solved.arrow_forward
- Is it ethical for the restaurant to charge the customer when the customer did not show up for reservation? On the other hand, should restaurants be held liable for damages for not honoring the customer reservation? Please answer correct explain plz asaparrow_forwardDelta Air Lines and the Exoskeleton Delta Air Lines is partnering with Sarcos Robotics to explore new employee technology fit for a superhero—a mobile and dexterous exoskeleton designed to boost employees’ physical capabilities and bolster their safety, reports New Equipment Digest (Jan. 15, 2020). Sarcos, the world’s leader in exoskeleton development, has developed a battery-powered, full-body exoskeleton designed to increase human performance and endurance while helping to prevent injury. This robotic suit, designed for employees to wear, does the heavy lifting. By bearing the weight of the suit and the payload, the exoskeleton may enable an employee to lift up to 200 pounds repeatedly for 8 hours at a time without strain or fatigue. The Sancos model is designed for use in industries where lifting and manipulation of heavy materials or awkward objects are required and aren’t easily handled by standard lift equipment. (This is a topic we discuss in the Ergonomics section of Chapter…arrow_forwardMajor Corporations with overseas subcontractors (such as Ikea in Bangladesh, Unilever in India, and Nike in Chia) have been criticized, often with substantial negative publicity, when children as young as 10 have been found working in the subcontractor’s facilities. The standard response is to perform an audit and then enhance controls so it does not happen again. In one such case, a 10-year-old was terminated. Shortly thereafter, the family, without the 10-year-old’s contribution to the family income lost their modest home, and the 10-year-old was left to scrounge in the local dump for scraps of metal. Was the decision to terminate the 10-year-old ethical? Why or why not?arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill EducationOperations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
- Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage LearningProduction and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.