EBK MANAGEMENT INFORMATION SYSTEMS
EBK MANAGEMENT INFORMATION SYSTEMS
16th Edition
ISBN: 9780135192047
Author: LAUDON
Publisher: VST
Expert Solution & Answer
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Chapter 1.2, Problem 2.3CQ

Explanation of Solution

Business objectives of UPS’s Tracking System:

Operational Excellence:

  • Operational excellence is to provide consistently and reliability in business strategy.
  • UPS possess this by ensure their service over many decades.
  • They also provide small-packaging delivery to their customers, this makes them to be first in their industry.

Excellent customer service:

  • UPS main objective is to provide the best customer service to their customer.
  • UPS provide personalized labels to customers. Using UPS, the customers can download and print their own labels by visiting the UPS website...

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