Management Information Systems: Managing The Digital Firm -- Student Value Edition (16th Edition)
Management Information Systems: Managing The Digital Firm -- Student Value Edition (16th Edition)
16th Edition
ISBN: 9780135191927
Author: Kenneth Laudon, Jane Laudon
Publisher: PEARSON
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Chapter 13, Problem 1RQ

Explanation of Solution

Kinds of organizational change

  • There are four kinds of organizational change that can be promoted with information technology.
  • The first organizational change is automation and in automation, employees work efficiently and effectively.
  • The second organizational change is rationalization which involves streamlin...

Explanation of Solution

Business process management

  • Business process management (BPM) is a discipline in operations management in which people use various methods to discover, model, analyze, measure, improve, optimize, and automate business processes.
  • BPM is any combination of methods used to manage a company's business process.
  • Here the processes can be structured and repeatable or unstructured and variable.

Steps for carrying business processes

  • The first step is to identify the processes for change which means a business first need to identify the business processes which need improvement.
  • Improving the wrong processes simply allows a business to continue doing what it shouldn’t do in the first place.
  • The second step is to analyze existing processes which means an organization must understand and measure the performance of existing processes as a baseline including inputs, outputs, resources, and the sequence of activities...

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