EBK OPERATIONS MGMT.
12th Edition
ISBN: 9780134163567
Author: HEIZER
Publisher: PEARSON
expand_more
expand_more
format_list_bulleted
Concept explainers
Question
Chapter 15, Problem 13DQ
Summary Introduction
To define: Input-output control
Introduction:
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solutionStudents have asked these similar questions
Procedures in Operation?
QUESTION 1You have completed your final semester in your Diploma II year and have joined a company in Muscat to do yourOn-the-Job training (OJT). You are working there in a software department. One Thursday morning the managercalls you to his office and gives you difficult task and asks you to complete it before leaving for the weekend. Thetime given is not enough and the work is also difficult. You do not have enough work experience or knowledge tocomplete the work. If you complete the work quickly the quality of the work may be poor. You feel frightened aboutyour manager and you are in a dilemma as to what you should do
Questions:a.Identify the ethical problems in this situation.
b.Find a solution to this problem.
c.Explain the use of Business Ethics in solving these problems. Can ethics solve all our real life problems? Explainwith examples.
Question 1.2
Jenna Fourie has a bachelor’s degree and has worked as a computer programmer and project leader for an international organisation. In five short years she has more new software programs to her credit that anyone else in the department. She is highly creative and widely respected for her programming skills. However, Jenna is impulsive and has little tolerance for those whose work is less creative. Jenna is slow to cooperate with other departments and supervisors are unhappy with her approach. Jenna prefers to work alone and is focussed on completing her master’s degree. She has little interest in developing her team or setting goals and objective for the team to meet certain targets. Jenna has not been considered for a promotion to senior manager.
Expanding on the ‘technical skills’ category of managerial skills, discuss the areas in this category of managerial skills that Jenna should develop, as well as the technical skills that Jenna already has.
Chapter 15 Solutions
EBK OPERATIONS MGMT.
Ch. 15 - Prob. 1DQCh. 15 - Prob. 2DQCh. 15 - Prob. 3DQCh. 15 - Prob. 4DQCh. 15 - Prob. 5DQCh. 15 - Prob. 6DQCh. 15 - Prob. 7DQCh. 15 - Prob. 8DQCh. 15 - Prob. 9DQCh. 15 - Prob. 10DQ
Ch. 15 - Prob. 11DQCh. 15 - Prob. 12DQCh. 15 - Prob. 13DQCh. 15 - Prob. 1PCh. 15 - Prob. 2PCh. 15 - Prob. 3PCh. 15 - Prob. 4PCh. 15 - Prob. 5PCh. 15 - Prob. 6PCh. 15 - Prob. 7PCh. 15 - Prob. 8PCh. 15 - Prob. 9PCh. 15 - Prob. 10PCh. 15 - Prob. 15PCh. 15 - Prob. 16PCh. 15 - Prob. 17PCh. 15 - Prob. 18PCh. 15 - Prob. 19PCh. 15 - Prob. 20PCh. 15 - Prob. 21PCh. 15 - Prob. 22PCh. 15 - Prob. 23PCh. 15 - Prob. 26PCh. 15 - Prob. 27PCh. 15 - Prob. 1CSCh. 15 - Prob. 2CSCh. 15 - Prob. 3CSCh. 15 - Prob. 4CSCh. 15 - Prob. 1.1VCCh. 15 - Prob. 1.2VCCh. 15 - Prob. 1.3VCCh. 15 - Prob. 2.1VCCh. 15 - Prob. 2.2VCCh. 15 - Prob. 2.3VCCh. 15 - Prob. 2.4VC
Knowledge Booster
Learn more about
Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- Question text Which of the following detail the exact manner in which any work is to be performed? a. Methods b. Procedures c. Programmes d. Purposearrow_forwardQuestion 6: Control Write a short essay(250 words) on how managers can control more effectively using feedback, concurrent and feed-forward control methods. Choose any two methods and explain how these methods could apply when managing the work of an employee.arrow_forwardQuestion 1: What should you do? You are the manager of telephone-based customer service center in Myrtle Beach, SC that runs a 24-7 operation with three 8-hour shifts. There are 120 employees and each shift has a supervisor that handles that the direct and day-to-day management of employees. Recently, you learned that several employees have punching each other's time cards to avoid be counted as late. The times vary but range from 10 minutes to 30 minutes in terms of "clock" time. Given the service-focused center, attendance and timeliness are essential to meet customer expectations. Many of the employees are aware of this practice and have considered it acceptable and you overhead employees asking each other to punch their time clock. In some instances, the employees leave early without clocking out and their associates sign them out at the end of the shift. Is this an acceptable business practice or is this behavior that needs to be addressed? Discuss in your response whether this…arrow_forward
- Question 1: What should you do? You are the manager of telephone-based customer service center in Myrtle Beach, SC that runs a 24-7 operation with three 8-hour shifts. There are 120 employees and each shift has a supervisor that handles that the direct and day-to-day management of employees. Recently, you learned that several employees have punching each other's time cards to avoid be counted as late. The times vary but range from 10 minutes to 30 minutes in terms of "clock" time. Given the service-focused center, attendance and timeliness are essential to meet customer expectations. Many of the employees are aware of this practice and have considered it acceptable and you overhead employees asking each other to punch their time clock. In some instances, the employees leave early without clocking out and their associates sign them out at the end of the shift. Is this an acceptable business practice or is this behavior that needs to be addressed? Discuss in your response whether this…arrow_forwardNeed help with question 3 show workinarrow_forwardQUESTION 15 are a type of standing plan that are designed to give explicit instructions on how to complete a recurring task. A. Guidelines B. Rules C. Policies D. Proceduresarrow_forward
- What is Workload method?arrow_forwardQuestion 2 Mr Letsomane is the supervisor in fast growing company that manufactures and assembles office furniture. Since the inception of the company, they have been using job specialisation to accomplish their tasks. However, of late there have been delays in finished goods, morale is low and returns have increased. Explain to Mr Letsomane the advantages and disadvantages of job specialisation and further discuss with him the three methods of job design that can help reverse the problems caused by job specialisation.arrow_forwardc) Time required for the sixth unit = ? d) Cost of the sixth unit = ?arrow_forward
- Work rules can be less than what the law of the land stipulates Question 6Select one: True Falsearrow_forwardQuestion 4. Control and change Imagine that you have recently been appointed as a general manager of a medium-size enterprise. After a few months in this position, you realize that your middle managers and supervisors misunderstand the function of control. You decide to give a workshop to explain some of the important issues related to control and change. Write up a detailed script covering each of the following points: Q.4.1 The relationship between organizing and controlling. Q.4.2 What a control process entails. Q.4.3 The differences between output control and behavior control. Q.4.4 The importance for managers to involve subordinates in the control process and why managers should do so. Q.4.5 The main obstacles to organizational change and the techniques that managers can use to overcome these obstacles. Note: To help your management team better understand the function of control and change, you must clearly link the above script to the issues related to leadership, groups and…arrow_forwardWalt Marshall—Supervisor of Repair Crew You are the head of a crew of telephone maintenance workers, each of whom drives a small service truck to and from the various jobs. Every so often you get a new truck to exchange for an old one, and you have the problem of deciding which of your crew members you should give the new truck. Often there are hard feelings, since each seems to feel entitled to the new truck, so you have a tough time being fair. As a matter of fact, it usually turns out that whatever you decide is considered wrong by most of the crew. You now have to face the issue again because a new truck has just been allocated to you for assignment. In order to handle this problem what will you do?arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill EducationOperations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
- Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage LearningProduction and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.