EBK OPERATIONS MANAGEMENT
14th Edition
ISBN: 9781260718447
Author: Stevenson
Publisher: MCG COURSE
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Question
Chapter 18, Problem 12P
a)
Summary Introduction
To determine: The average hourly output per machine.
b)
Summary Introduction
To determine: The optimum number of operators.
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A milling department has 10 machines. Each operates an average of eight hours before requiring adjustment, which takes an average of 3.43 hours. While running, each machine can produce 50 pieces an hour. Use Table 1, Table 2 and Table 3.
a. With one adjuster, what is the net average hourly output per machine? (Round your answer to 1 decimal place.)
Number of Pieces ?? per machine
b. If machine downtime cost is $75 per hour and adjuster cost is $31 per hour, how many adjusters would be optimal?
Multiple Choice
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A supermarket is trying to decide how many cashregisters to keep open. Suppose an average of 18 customersarrive each hour, and the average checkout time for acustomer is 4 minutes. Interarrival times and service timesare exponential, and the system may be modeled as anM/M/s/GD/∞/∞ queuing system. It costs $20 per hour tooperate a cash register, and a cost of 25¢ is assessed foreach minute the customer spends in the cash register area.How many registers should the store open?
The parts department of a large automobile dealership has a counter used exclusively for mechanics’ requests for parts. The time between requests can be modeled by a negative exponential distribution that has a mean of five minutes. A clerk can handle requests at a rate of 15 per hour, andthis can be modeled by a Poisson distribution that has a mean of 15. Suppose there are two clerksat the counter.a. On average, how many mechanics would be at the counter, including those being served?b. What is the probability that a mechanic would have to wait for service?c. If a mechanic has to wait, how long would the average wait be?d. What percentage of time are the clerks idle?e. If clerks represent a cost of $20 per hour and mechanics a cost of $30 per hour, what numberof clerks would be optimal in terms of minimizing total cost?
Chapter 18 Solutions
EBK OPERATIONS MANAGEMENT
Ch. 18.1 - Prob. 1.1RQCh. 18.1 - Prob. 1.2RQCh. 18 - Prob. 1DRQCh. 18 - Why do waiting lines form even though a service...Ch. 18 - Prob. 3DRQCh. 18 - Prob. 4DRQCh. 18 - What approaches do supermarkets use to offset...Ch. 18 - Prob. 6DRQCh. 18 - Prob. 7DRQCh. 18 - Prob. 8DRQ
Ch. 18 - Prob. 9DRQCh. 18 - Prob. 1TSCh. 18 - Prob. 2TSCh. 18 - Prob. 3TSCh. 18 - Prob. 1CTECh. 18 - Prob. 2CTECh. 18 - Prob. 3CTECh. 18 - The owner of Eat Now Restaurant implemented an...Ch. 18 - Prob. 5CTECh. 18 - Prob. 1PCh. 18 - Prob. 2PCh. 18 - Prob. 3PCh. 18 - Prob. 4PCh. 18 - Prob. 5PCh. 18 - Prob. 6PCh. 18 - Prob. 7PCh. 18 - Prob. 8PCh. 18 - Prob. 9PCh. 18 - Prob. 10PCh. 18 - Prob. 11PCh. 18 - Prob. 12PCh. 18 - Prob. 13PCh. 18 - Prob. 14PCh. 18 - Prob. 15PCh. 18 - A priority waiting system assigns arriving...Ch. 18 - Prob. 17PCh. 18 - Prob. 18PCh. 18 - Prob. 1CQ
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- c) i. If an M/M/1 queue has utilization of 90%, what do you think will be the average queue length and the average response time? If the arrival rate is 100 jobs per secondii. If an M/D/1 queue has utilization of 80% do you expect its mean queue length and response time to be less, same, or greater than that of an M/M/1? Explain your answer.arrow_forwardA mechanic at the Department of Maintenance makes minor repairs to faulty golf electric carts. The carts break down at an average rate of 4 carts per day and breakdowns are distributed according to the Poisson distribution. The mechanic can service an average of 6 carts per day with a repair time distribution that approximates a negative exponential distribution. Assume an 8 hour day. a- What is the utilization rate for the mechanic? b- What is the average time in hours that a cart is out of service?arrow_forwardcreate an exercise involving obtaining parts per hour of work. Example: (This is an example, do not answer) A factory that produces computer mice works in a quiet and regular manner since it does not sell its product to large companies, nor is its demand very variable.It produces 280 mice per month, of which 270 are conforming products. In October 2019, 23 days were worked. Its standard operating time is 7 hours a day, with a 30-minute lunch break. In addition, in the mornings the machines must be allowed to warm up for 20 minutes. The machines are operated in this manner from Monday to Friday. When they reach the production of 250 mice, they take a "break" to review the production so far. This waiting time (kanban) takes them 4 hours. Determine the total number of parts produced during the month of October 2019. Now, create another example of parts per hour of work:arrow_forward
- You are asked to assess the current service model for a manufacturing line featuring 8 machines. Based on empirical data you have determined that machines have a 20% likelihood of being down and in need of repair. There are currently 2 workers capable of running and repairing machines. Each of the 8 machines can produce 18 units/hour. The overhead for running each of the 8 machines is $700 per day per machine. Each operator is paid at an hourly rate of $16. [You can assume an 8-hour work day] a. Determine the total amount of lost work time. b. Should you hire an additional worker to run the 8 machines in this manufacturing line?arrow_forward4) Repair calls are handled by one repairman at a photocopy shop. Repair time, including travel time, is exponentially distributed, with a mean of two hours per call. Requests for copier repairs come in at a mean rate of three per eight- hour day (assume Poisson). Determine:1. The average number of customers awaiting repairs.2. System utilization.3. The amount of time during an eight-hour day that the repairman is not out on a call. 4. The probability of two or more customers in the system.arrow_forwardIn a M/M/1 queueing system, the arrival rate is 8 customers per hour and the service rate is 11 customers per hour. If the service process is automated (resulting in no variation in service times but the same service rate). What will be the resulting performance measurements? (Round your ansers to 3 decimal places) a. What is the expected number of customers in the queue (Lq)? b. What is the expected waiting time (in hours) in the queue (Wq)?arrow_forward
- Currently, Commercial Banks have 1 unit of ATM machines to meet customer needs. It is known that there is an average of 12+x customers in the system. Then it is also known that the average time spent by someone in the system is 10 minutes. Assume that the system follows M/M/1. The Commercial Bank operational manager is considering whether it is necessary to add 1 unit of ATM machine. What are your considerations? To strengthen the consideration, compare the queue length, queue length, and utilities before and after adding an ATM machine? Note: x denoted by the last number of my ID Number.Example, if my ID number is 2602296545, then the number used are “5”arrow_forwardThe office has a single line for customers waiting for the next available clerk. There are two clerks who work at the same rate. On average customers arrive every 8 minutes and the average service rate is 5 per hour for each of the two clerks. The arrival rate of customers follows a Poisson distribution, while the service time follows an exponential distribution. b.) What proportion of time are both clerks idle? c.) Counting each person being served and the people in line, on average, how many customers would be in this system?arrow_forwardFrom 3:00 P.M. to 8:00 P.M. the local Big-W Supermarket hasa steady arrival of customers. Customers finish shopping andarrive at the checkout area at the rate of 80 per hour (Poissondistributed). It is assumed that when customers arrive at thecash registers they will divide themselves relatively evenly sothat all the checkout lines are even. The average checkouttime at a register is seven minutes (exponentially distributed).The store manager’s service goal is for customers to be out ofthe store within 12 minutes (on average) after they completetheir shopping and arrive at the cash register. How many cashregisters must the store have open in order to achieve themanager’s service goal?arrow_forward
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