Operations Management
Operations Management
14th Edition
ISBN: 9781260238891
Author: Stevenson
Publisher: MCG
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Question
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Chapter 18, Problem 8P

a.

Summary Introduction

To determine: The average number of mechanics at counter those being served.

b.

Summary Introduction

To determine: The probability that mechanics will have to wait.

c.

Summary Introduction

To determine: How long mechanics will have to wait.

d.

Summary Introduction

To determine: The percentage of idle time.

e.

Summary Introduction

To determine: The optimal number of clerk minimizing total cost.

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The parts department of a large automobile dealership has a counter used exclusively for mechanics’ requests for parts. The time between requests can be modeled by a negative exponential distribution that has a mean of five minutes. A clerk can handle requests at a rate of 15 per hour, andthis can be modeled by a Poisson distribution that has a mean of 15. Suppose there are two clerksat the counter.a. On average, how many mechanics would be at the counter, including those being served?b. What is the probability that a mechanic would have to wait for service?c. If a mechanic has to wait, how long would the average wait be?d. What percentage of time are the clerks idle?e. If clerks represent a cost of $20 per hour and mechanics a cost of $30 per hour, what numberof clerks would be optimal in terms of minimizing total cost?
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