OPERATIONS MANAGEMENT W/ CNCT+
OPERATIONS MANAGEMENT W/ CNCT+
12th Edition
ISBN: 9781259574931
Author: Stevenson
Publisher: MCG CUSTOM
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Chapter 2, Problem 1CTE
Summary Introduction

To explain: Productivity paradox and determine the reasons for less significance about the topic.

Introduction: Competitiveness, strategy making and productivity are three crucial aspects for a firm to withstand and succeed in present competitive business environment. These elements are interrelated which must be handled efficiently in order to attain competitive edge.

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Company X considers the ratio: number of complaints per day/number of employees neededto handle those complaints, as a productivity measure that is best when it is large.What explains the company’s point of view?To a systems thinker, there is something wrong with this point of view. What is amiss?
Q- It is known that productivity is equal to the actual output over the actual input. What do we mean by inputs and outputs? How can productivity be improved? From your experience, give a real example that supports your claim. (Hint: how does changing the input or output affect productivity?)
while it is true that increases in efficiency generate productivity increases, it is possible to get caught in an "efficiency improvement trap." explain what this means?
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