Chapter 2, Problem 2.1CQ

Summary Introduction

To explain: The competitive advantage that H had over a professional lawn care service.

Case summary: In the given case, H worked for F company for several years where the company had gone through many tough times. But with the companywide quality improvement program, the company improved its quality and productivity that increased its customer orders. And, therefore, it was shocking when H and her coworkers were removed from the job by the new CEO to downsize the company. Then, H tried hard to find a job but she did not find any job after passing several months. Her funds were depleted and she felt discouraged and demotivated. Then, she started mowing lawns for her neighbors to earn a little money. After some time, she started to work on the other few neighbors’ lawns. and, she then decided to go into her own business she left job hunting and was excited about being her own boss. initially, her business was slow but then she earned a better living from her business. she hired some part-time workers to assist her in lawn care business work.