Concept explainers
To identify: The crew size which had the highest productivity per worker and the crew size which had the lowest, and some possible explanations for this output or result.
Case summary: In the given case, G is a small business which is located in state M. This business deals with the planting and maintenance of flower gardens for residential and commercial clients. The company was growing continuously each year therefore, the owner appoints seasonal employees who are responsible for a few clients of the business and work according to the instructions of the owner. The owner believed that the large jobs should be performed by crews of certain workers to finish the clients’ service within a reasonable time. From time to time, the owner noticed all jobs especially the large ones or the job which is taking large time than expected. The footage of the garden space was also involved and when the son of the owner decided to investigate, he kept records of the job times and size of crews to compute the productivity of each crew.
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Chapter 2 Solutions
OPERATIONS MANAGEMENT (LL) W/CONNECT
- Problem: The data is regarding the ratings of service crews of a famous coffee shop who have been judge by the HR based on 32 variables. 1 Distant 17 Perseverant 2 Talkative 18 Friendly 3 Careless 19 Worrying 4 Hardworking 20 Responsible 5 Anxious 21 Contradictory 6 Agreeable 22 Sociable 7 Tense 23 Lazy 8 Kind 24 Cooperative 9 Opposing 25 Quiet 10 Relaxed 26 Organized 11 Disorganized 27 Critical 12 Outgoing 28 Lax 13 Approving 29 Laidback 14 Shy 30 Withdrawn 15 Disciplined 31 Give up easily 16 Harsh 32 Easy going Since correlations between many variables are high, it was felt that the HR might be confusing some of the variables, or that some variables might be redundant. Thus, a factor analysis was conducted to determine the fewer underlying factors. Tasks: Perform factor analysis and develop a tool to evaluate the…arrow_forwardwhat is the impact that staff reduction can have on the Facilities manager's responsibilities?arrow_forwardWhat is a work cell? How does it operate? What conditions are necessary to establish one?What are its advantages?arrow_forward
- layoffs affect on productivity?arrow_forwardCase: "What’s Happened to Bob?” “What’s happened to Bob?” was the question asked of Jack Otto, production supervisor, by one of his manufacturing workers, Clyde Fisher. Jack had been wondering the same thing for several weeks about Bob Hill, another of his welders. Jack Otto is a 54-year-old production supervisor who has been with Store Fixture Manufacturing Co. SFM) for 20 years. He is well liked and respected by his peers and subordinates and is very competent at the technical aspects of his supervisory job. Bob Hill, 40 years old, has been a generally competent and productive welder at SFM for ten years. Bob has been popular with his co-workers. Although he periodically “blows up” at them, he always apologizes afterwards. His absenteeism rate has been higher than average for the last several years, with most absenteeism on Mondays. Also, it is not uncommon for Bob to be 10-15 minutes late at least once a week. But, because of a shortage of experienced welders…arrow_forwardPls discuss briefly, What factors should organizations consider when deciding to reassign an employee?arrow_forward
- Group of 10 workers were responsible for assembling hotplates (instruments for heatingsolutions to a given temperature) for hospital and medical laboratory use. A number ofdifferent models of hotplates were being manufactured. Some had a vibrating device sothat the solution could be mixed while being heated. Others heated only test tubes. Stillothers could heat solutions in a variety of different containers. With the appropriate smalltools, each worker assembled part of a hotplate. The partially completed hotplate wasplaced on a moving belt, to be carried from one assembly station to the next. When thehotplate was completed, an inspector would check it over to ensure that it was workingproperly. Then the last worker would place it in a specially prepared cardboard box forshipping. The assembly line had been carefully balanced by industrial engineers, who hadused a time and motion study to break the job down into subassembly tasks, eachrequiring about three minutes to accomplish. The…arrow_forward5) Sometimes it is appropriate to take a job instead of a career. Explain at least two situations where this would be true.arrow_forwardWhat are the ethical implications of the following interpretations? Bringing back all the laid-off employees (those who desired to return) for at least parttime work, before granting overtime to existing employees, would have better served the greater good. After all the laid-off employees suffered the most.arrow_forward
- 1. Asmah was feeling tired working for a long hour flight from Canada to Kuala Lumpur. She wanted to have a good rest after the long hour flight. However, her supervisor requested her to replace one of her colleagues for a short trip from Kuala Lumpur to Penang. She had no choice but to replace her colleague. Even though she is feeling emotionally exhausted and tired she is still smiling and being courteous to the passengers. The Situation (in bold) experienced by Asmah is BEST described as: A. emotional labor. B. positive affection. C. organizational citizenship. D. perceived behavioural control. 2. Sally has worked for many years at Metal Industries Incorporated. Over these years, she has performed just about every job there is to do. However, she prefers a work environment which is quiet and to be left alone. She lacks confidence and has a poor opinion of herself. Which personality traits best describe Sally? A. Internal locus of control and poor self-concept B. Introverted and low…arrow_forwardWalt Marshall—Supervisor of Repair Crew You are the head of a crew of telephone maintenance workers, each of whom drives a small service truck to and from the various jobs. Every so often you get a new truck to exchange for an old one, and you have the problem of deciding which of your crew members you should give the new truck. Often there are hard feelings, since each seems to feel entitled to the new truck, so you have a tough time being fair. As a matter of fact, it usually turns out that whatever you decide is considered wrong by most of the crew. You now have to face the issue again because a new truck has just been allocated to you for assignment. In order to handle this problem what will you do?arrow_forwardDescribe two different examples of how an employee in the back of the house must serve an employee in the front of the house and explain the importance of this working relationship.arrow_forward
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