Essentials of MIS (13th Edition)
13th Edition
ISBN: 9780134802756
Author: Kenneth C. Laudon, Jane Laudon
Publisher: PEARSON
expand_more
expand_more
format_list_bulleted
Question
Chapter 2, Problem 2IQ
Program Plan Intro
Information Systems:
- An
information system denotes a system that offers the necessary material to an organization for achieving the goals. - It monitors details of transactions, provides mandatory information to decision makers, and offers required documents to customers.
- The main components in the information system are people, data, procedures, hardware, and software.
- The main function is to accept as well as process input data, storing the retrieved information and distributing it across firm.
Explanation of Solution
Working with Salesforce.com:
- Yes, the experience of working with “Salesforce.com” is present.
- It offers primary enterprise within sales force platform...
Explanation of Solution
Usage of system:
- The system was used to buy commercial applications of social networking.
- The analytic tool for marketing was ben purchased by the system for business...
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solutionStudents have asked these similar questions
Discuss with examples, how customer relationship management provides significant business value to a company and its customers?
Is it your opinion that the effect of good customer service on repeat business makes organizations that focus on their clients more successful? If you're going to respond, please include at least three supporting details.
To build stronger customer relationships, managers need clarity about their actual goals.Identify four (4) common objectives in CRM’s
Chapter 2 Solutions
Essentials of MIS (13th Edition)
Ch. 2.2 - What Kinds of systems are illustrated in this case...Ch. 2.2 - Prob. 2CQ1Ch. 2.2 - Prob. 3CQ1Ch. 2.2 - Prob. 4CQ1Ch. 2.3 - Prob. 1CQ2Ch. 2.3 - Prob. 2CQ2Ch. 2.3 - Prob. 3CQ2Ch. 2 - Prob. 1IQCh. 2 - Prob. 2IQCh. 2 - Prob. 3IQ
Ch. 2 - Prob. 4IQCh. 2 - Prob. 5IQCh. 2 - Prob. 6IQCh. 2 - Prob. 1RQCh. 2 - Prob. 2RQCh. 2 - Prob. 3RQCh. 2 - Prob. 4RQCh. 2 - Prob. 5DQCh. 2 - Prob. 6DQCh. 2 - Prob. 7DQCh. 2 - Prob. 8HMPCh. 2 - Prob. 9HMPCh. 2 - Prob. 12CTPCh. 2 - Prob. 13CSQCh. 2 - Prob. 14CSQCh. 2 - Prob. 15CSQCh. 2 - Prob. 16MLMCh. 2 - Prob. 17MLM
Knowledge Booster
Similar questions
- Describe the many types of personality characteristics, and explain how you would recommend that staff adopt certain ones. Is there a certain set of characteristics that might benefit the business?arrow_forwardWhat challenges does the company face in trying to hire a more diverse staff? Clarify the concept and back it up with sound reasoning.arrow_forwardIs AWS a Customer Relationship Management (CRM) system?arrow_forward
- What are the primary goals of Customer Relationship Management (CRM) in a business context?arrow_forwardExplore the concept of social CRM and its impact on modern customer relationship management strategies.arrow_forwardWhat recommendations do you have for staff members on which traits they should adopt? What value do these qualities provide to the business?arrow_forward
- What would be the first note you wrote down if you were Charlie? What else should be on Charlie's list? Suppose Charlie encountered resistance to his plans to improve continuity planning. What appeals could he use to sway opinions towards improved business continuity planning?arrow_forwardWhat hardware and software technologies are necessary for a customer relationship management system to be deployed?arrow_forwardCreate a mind map for your business that details how they use the SMAC.Briefly describe the company's features, advantages, and disadvantages in your report.arrow_forward
- Explore the effectiveness of two alternative responses. What did you find to be the similarities and differences? What factors do you think are most important to examine when developing a strategy, and what justifications do you have for giving such weight to those factors? Please explain how your plan may be easily adopted by the business world as a whole. Don't forget to reference your sources inside the text itself.arrow_forwardBriefly define electronic customer relationship management and explain any three (3)the benefits of E-CRM to support customer engagementarrow_forward
arrow_back_ios
arrow_forward_ios
Recommended textbooks for you
- Management Of Information SecurityComputer ScienceISBN:9781337405713Author:WHITMAN, Michael.Publisher:Cengage Learning,
Management Of Information Security
Computer Science
ISBN:9781337405713
Author:WHITMAN, Michael.
Publisher:Cengage Learning,