Essentials of MIS (13th Edition)
Essentials of MIS (13th Edition)
13th Edition
ISBN: 9780134802756
Author: Kenneth C. Laudon, Jane Laudon
Publisher: PEARSON
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Chapter 2, Problem 5IQ

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Working with customer service:

  • Yes, have worked with customer service.
  • The job role was to interact with customers on organization behalf.
  • They provide information regarding services and ...

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Work nature in customer service:

  • The job role was to interact with customers on organization behalf.
  • They provide information regarding services and products, take instructi...

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Steps to take client-oriented role for company:

  • The customer service relationship and management is to be known well.
  • The information regarding various products and services offered by company should be known in detail...

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Is it your opinion that customer-centric organizations generate more revenue, given the potential influence that service has on customer retention? Give me at least three justifications for your response.
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