Loose-Leaf Edition for Management
7th Edition
ISBN: 9780077720551
Author: Angelo Kinicki, Brian K. Williams
Publisher: McGraw-Hill Education
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Chapter 2, Problem 4MIA
Summary Introduction
To discuss:
Themanagerial practices being used at GM are consistent with a quality-management viewpoint.
Introduction:
Quality-management viewpoint has three approaches. Named as follow:
- Quality control
- Quality assurance
- Total quality management
Quality control is the technique to minimize errors by managing each state of production.
Quality assurance focuses on avoiding any defects in the product.
Total quality management is a comprehensive approach to maintain all levels of quality across every stage of production and even during the procurement of raw material.
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