EBK OM
6th Edition
ISBN: 9781305888210
Author: Collier
Publisher: YUZU
expand_more
expand_more
format_list_bulleted
Question
Chapter 2, Problem 9PA
Summary Introduction
Interpretation: Graphical representation of variables and its interpretation
Concept Introduction: Scatter plot is a graphical representation of numerals or variables which align together forming a pattern or relationship with each other. It shows alignment of one variable with another.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solutionStudents have asked these similar questions
The sales manager of STC Telecommunication Company, conducts interviews of the sales representatives. During the interview, these questions were asked from the sales representatives which are related to the performance of their job: the percentage of the time spent in making presentations to new potential customers, telephone conversation with current customers, time spent working on the computer, and engaging in on- the job activities.
What potential sources of error might be associated with the manager’s line of questioning specifically on the different tasks performed by the sales representatives?
Create a customer blueprint using the guest cycle as a model for a fine-dining Italian restaurant. Consider the touch points at each component. The different components of the guest cycle include pre-arrival, arrival, on site, departure, and assessment. 
In a car manufacturing company, an automated painting process has been introduced, and the quality assurance team suspects there might be issues that require investigation. The team decides to conduct a root cause analysis to identify potential problems. Through the root cause analysis and further investigation, it appears that the drying time of the paint in minutes is affecting the overall quality of the finish. The aspect they need to examine is the variation in drying time across different colours of paint.
Considering the ongoing concerns in the painting process, the team chooses to collect a sample of six drying time measurements every 20 minutes from various colours of paint. The recorded drying time values for a day's production are presented in Table 1. A total of 10 sets of measurements, each consisting of six drying time values in minutes, have been collected. Each time a set of measurements is taken, the individual drying time values are recorded.
Table 1: Drying Time…
Knowledge Booster
Similar questions
- Sandra Price, Ph.D. is the C.E.O. of a private research and consulting practice. Over the years she has gained considerable experience in conducting evaluations and needs assessments in a variety of social service areas--e.g., educational programs, services for the elderly, alcohol treatment services, and programs for the mentally impaired. A former client for whom she recently completed a study approached her for some additional consulting work. The previous study involved determining the needs for graduated living environments for the elderly in their rural community. Dr. Price recognizes the importance of maintaining a good reputation since much of her work comes from previous clients who have been satisfied. At this time, however, Dr. Price has pressing commitments to other clients/projects. This new request, although it still related to the elderly population, was outside of the realm of her specific expertise. The client requested that Dr. Price gather data and make economic…arrow_forwardXYZ Rural Bank implemented its initial attempts to manage the performances of its 150 employees. XYZ Rural Bank has 10 branches all over Zamboanga Peninsula and each branch is supervised by a branch manager and has 10-15 employees working directly under his supervision. In its initial implementation of its own performance management system, its HR department sent a Performance Appraisal (PA) Template that all branch managers need to fill out. PA tool includes the following aspects of the employees performances:• Attendance (lates, absences, undertime etc)• Successful collection done (for Account Officers, Loan Officers, Credit Investigators)• Loans processed (For Account Officers and Loan Officers) Every July and January, all branch managers should submit the filled-out PA templates to HR for recording and consolidation. One week before the deadline for such PA template to be submitted to HR, the branch managers fill out the templates themselves based on their own observations. These…arrow_forwardLa Trobe university hire you as a consultant to model the student enrolment process using BPMN. Note, during the enrolment process student will select units of study (subjects), confirm their financial liability, upload a photo for a student card and complete other required administrative tasks. Your task is to model the process using BPMN.arrow_forward
- The gap theory measures A.levels of satisfaction by comparing the service received to the service that was expected B.satisfaction or dissatisfaction by measuring the gap between the service a customer received and the service that was expected. C.service quality by evaluating the level of performance of the service provider and the level of satisfaction with the service encounter D.service quality by measuring the gap between the service a customer received and the service that was expected.arrow_forwardA call centre that handles customer service telephone calls is monitored by information system that collects data on the number of calls each representative received and the length of time each representative took to answer each call and then to respond to the question or request for service. Managers at the call centre can easily obtain statistics on virtually any part of the process. And data collection is built into the system, making it unintrusive. Obviously, the manager‟s goal is to make sure all calls are answered quickly and that customers are satisfied. Information from the system can then be used in a variety of ways. For instance, a manager can use the information from the system to compare a worker‟s output to that of his colleagues, to his own earlier output, to historical outputs reflecting similar work conditions at other times. He can evaluate the number and duration of calls service representatives answer on a given day. 1. Rationally, what are the…arrow_forwardA call centre that handles customer service telephone calls is monitored by information system that collects data on the number of calls each representative received and the length of time each representative took to answer each call and then to respond to the question or request for service. Managers at the call centre can easily obtain statistics on virtually any part of the process. And data collection is built into the system, making it unintrusive. Obviously, the manager‟s goal is to make sure all calls are answered quickly and that customers are satisfied. Information from the system can then be used in a variety of ways. For instance, a manager can use the information from the system to compare a worker‟s output to that of his colleagues, to his own earlier output, to historical outputs reflecting similar work conditions at other times. He can evaluate the number and duration of calls service representatives answer on a given day. 3. What uses of the…arrow_forward
- Discuss the process used to overcome objections. This upcoming Tuesday will be the 3rd meeting the sales team from La Carva Luxury Bathtubs will be having with a prospect regarding bathtubs she would like to purchase. The sales team conducted a presentation five months ago to a group of prospects, which this prospect attended. While the prospect expresses great interest in the product, at the previous meetings she seems to have additional concerns regarding the bathtubs and was not able to come to a decision to make a purchase. This issue is becoming overwhelming, and the sales team intends to address this matter once and for all. Based on the listening technique in the LAER MODEL, how will this effectively address the prospect's objections? Explain. Please be mindful to use relevant personal selling and marketing concepts to support the claim.arrow_forwardQuality Foods Case Quality Foods, Inc. first started as a single family operated restaurant in southern New Jersey providing high quality meals at reasonable prices and using fresh local ingredients. The business grew and Quality Foods expanded to operating multiple restaurants. The restaurant business is very competitive and Quality Foods’ competition included McDonald’s, SmashBurger and Chipotle’s. Besides quality and price, Quality Foods management also ascertains that the speed of service is critical to the success of their company. Based on preliminary observations, they found that their service delivery times were lacking when compared to their main competitors. From their studies, it appears that their restaurants provided slower and erratic service, when compared to their competitors. In order to identify and correct this potential problem, top management used various control tools such as check sheets, fishbone charts, Pareto charts, statistical process control and…arrow_forwardA company has recently implemented an automated online billing and payment processing system for orders it ships to customers. As a result, it has reduced the average number of days between billing a customer and receiving payment by 10 days. How will this affect the receivables turnover ratio?arrow_forward
- Owners of a local restaurant are concerned about their ability to provide quality service as they continue to grow and attract more customers. They have collected data from Friday and Saturday nights, their busiest times of the week. During these time periods about 75 customers arrive per hour for service. Given the number of tables and chairs, and the typical time it takes to serve a customer, the owners estimate they can serve on average about 100 customers per hour. During these nights, are they in the zone of service, the critical zone, or the zone of nonservice?arrow_forwardDonna Karan is the director of health information services at Up-Scale Heights Community Medical Center. The medical center has established an objective performance appraisal (PA) system based on supervisory ratings in each of five performance dimensions: cooperation, dependability, attitude, quality of work, and quantity of work. The ratings are based on a five-point scale ranging from 1 (unacceptable) to 5 (outstanding). Supervisors are required to provide extensive narrative documentation to justify any ratings of "outstanding." Employees receiving below an overall rating of 3 (average) will not be eligible for consideration for the annual salary increment. Donna’s managers have expressed dissatisfaction with this system because of numerous complaints by employees about perceived unfairness in its administration. In job satisfaction surveys, employees have criticized the PA system as being too subjective and unfair and not very relevant to their jobs. In addition, departmental…arrow_forwardThe director of social services of a county has learned that the state has mandated additional information requirements. This will place an additional burden on the agency. The director has identified three acceptable alternatives to handle the increased workload. One alternative is to reassign present staff members, the second is to hire and train two new workers, and the third is to redesign current practice so that workers can readily collect the information with little additional effort. An unknown factor is the caseload for the coming year when the new data will be collected on a trial basis. The estimated costs for various options and caseloads are shown in the following table: CASELOAD Moderate High Very High Reassign staff $ 80 * 90 95 New staff 70 70 70 Redesign collection 90 80 70 *Cost in $ thousands. After contemplating the caseload question, the director of social services has decided that reasonable caseload probabilities are 0.30 for…arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
- Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill EducationOperations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
- Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage LearningProduction and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.