BUSINESS LAW (LOOSE)-W/ACCESS >CUSTOM<
16th Edition
ISBN: 9781305768697
Author: Mann
Publisher: Cengage Learning
expand_more
expand_more
format_list_bulleted
Question
Chapter 2, Problem 9Q
Summary Introduction
To discuss: The actions taken by Person X on the given situation.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solutionStudents have asked these similar questions
During a consulting engagement involving the development of a new accounts payable system, an internal auditor identified a control weakness. Although the weakness was reported to the manager of the systems development project, the manager decided to accept the risk because, in the manager's opinion, the risk was not significant. Six months after the implementation of the new system, the disbursements process was audited by another internal auditor who determined that the control weakness had impacted payment processing. The auditor reviewing the disbursements process should do which of the following?
None of the choices.
Report the control weakness to management and the audit committee
Discuss the control weakness with the manager of the accounting system, but do not report the finding
Disregard the control weakness because management previously decided to accept the risk
Request that the manager of the systems development project fix the system
1. With respect to a cause – effect (fishbone) diagram, which of the following statements are true?
a) The effect is critically analyzed to relate it to the causes of the problem
b) Suppliers, Distributors and Top Management are the entities analyzed in the cause section of the fishbone diagram
c) The targeted improvements are generally represented as the “effect” in the fishbone diagram
d) None of the above
2. A fastfood joint offers a home delivery with a promise of 20 minute window for delivery. On a particular day there was considerable delay in delivery on account of heavy traffic in the city. Since several customers started calling the fastfood joint, the unit manager put the phone in automatic answering mode, which merely repeated "We are on our way to your place". Which of the following statements are true with respect to the service quality?
a) The customers would not have been affected much by this behavior as they have been given a response
b) The service quality will…
An entity sells goods with a warranty covering customers for the cost of repairs of any defects that are discovered within the first two months after purchase. Past experience suggests that 80% of the goods sold will have no defects, 15% will have minor defects and 5% will have major defects. If minor defects were detected in all products sold the cost of repairs would be €30,000; if major defects were detected in all products sold, the cost would be €150,000. What amount of provision should be made?
Chapter 2 Solutions
BUSINESS LAW (LOOSE)-W/ACCESS >CUSTOM<
Knowledge Booster
Similar questions
- Is it ethical for the restaurant to charge the customer when the customer did not show up for reservation? On the other hand, should restaurants be held liable for damages for not honoring the customer reservation? Please answer correct explain plz asaparrow_forwardAs a customer care manager of a laptop company, you have been informed about a customer complaint that the battery gets heated up and leads to shut down of the device. Your company does not produce batteries and your terms and conditions specify that customers will have to directly deal with the battery manufacturer in case of a battery problem. Your direct report has told the same to the customer. The customer however insists that since she purchased the laptop from you, it is your responsibility to fix the problem. You realize that customer’s point is valid. How should you think about resolving this issue?Holding on to your terms and conditions and insisting that customer talk directly to the company that manufactures battery Reprimanding your direct report of not being able to handle such problems at his end Asking your seniors for counsel and advice Immediately replacing the battery since customer satisfaction is criticalarrow_forward"A college student with a heart condition died after she drank Panera Bread's Charged Lemonade, a large cup of which contains more caffeine than cans of Red Bull and Monster energy drinks combined, according to a lawsuit. The legal complaint calls the beverage a "dangerous energy drink" and argues that Panera failed to appropriately warn consumers about its ingredients. The suit was filed on behalf of the student's parents. The student had heart condition called long QT syndrome type 1 and avoided energy drinks at the recommendation of her doctors, according to the filing. In a statement Monday afternoon, a Panera spokesperson said: "We were very saddened to learn this morning about the tragic passing of Sarah Katz, and our hearts go out to her family. At Panera, we strongly believe in transparency around our ingredients. We will work quickly to thoroughly investigate this matter." The student bought a Charged Lemonade from a Panera Bread restauran and went into cardiac arrest hours…arrow_forward
- You are an engineer and it is known that your project activities/plant production had caused an adverse health, safety and/or environmental (HSE) impact. To improve the HSE quality, you must cease your project activities/plant production for a period, resulting in the inability to meet the required schedule and targets.(i)Ethical behavior (ii)Identifying the moral issuesarrow_forwardA fraudulent sales order was prepared by an order entry clerk in an attempt to steal merchandise from an organization. This fraud would most likely be detected by: Using pre-numbered sales orders. Verifying that the sales order has been prepared correctly. Requiring that all sales orders by supported by an approved customer purchase order. Proper segregation of duties.arrow_forwardSystems, records and reporting procedures should be maintained in accordance with legislative requirements. What is the purpose of default notices and how are they used for reporting safety issues in the workplace?arrow_forward
- What is your opinion? While visiting a friend, Mary Carpenter, safety director for a small manufacturer of pressurized metal containers, saw something that really bothered her. While cleaning up his yard, her friend, John, threw all his trash into a fire contained in a metal drum. Carpenter noticed two aerosol cans being thrown into the fire and quickly warned John of the danger of explosion. John laughed and shrugged off her warning, saying, "There is no danger. The can will melt before it explodes". Who is right in this situation?arrow_forwardCommercial insurance policies issued with a deposit or provisional premium would be subject to O A a survey a rewrite an audit an inspection OB. OC O D.arrow_forwardA prospective assurance client company, which is not obliged to have a statutory audit, has asked for an explanation of the potential benefits of an audit. Prepare notes for a meeting with the client’s director, which discuss THREE benefits of assurance, and also address THREE potential limitations.arrow_forward
- One key objective of the compliance plan in a healthcare organization is to create a secure and effective reporting process, thereby avoiding qui tam lawsuits against the facility. What is a qui tam lawsuit, and how can we avoid them? Can you envision any situation in which you yourself might file a qui tam lawsuit?arrow_forwardReact to these statements:The customer must have the power to decide if he is willing to pay more for the quality of a product. Therefore, it is reasonable to integrate an acceptable level of quality approach with which the customer can use warranties to repair any product defect. Companies must assume a total quality management approach regardless of the cost of implementation, since a deviation from this approach implies serious damage to the company's reputation.arrow_forwardGrain dust is pound for pound more explosive than coal dust or gunpowder. Ignited by an electrostatic discharge or other cause, it has ripped apart grain silos and has killed or wounded many workers over the years. When 54 people were killed during Christmas week 1977, grain handlers and the U.S. government finally decided to combat dust accumulation.10 Ten years, 59 deaths, and 317 serious injuries later, a compromise standard was agreed on that designates dust accumulation of one-eighth inch or more as dangerous and impermissible in silos in the United States. Nevertheless, on Monday, June 8, 1998, a series of explosions killed seven workers performing routine maintenance at one of the largest grain elevators in the world, demolishing one of the 246 concrete, 120-feet-high silos that stretch over a length of one-half mile in Haysville, Kansas. Discuss grain facility explosions as a case study of workplace safety and rule making: Which ideas concerning acceptable risk apply here? My…arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
- Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage Learning
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning