Operations Management
17th Edition
ISBN: 9781259142208
Author: CACHON, Gérard, Terwiesch, Christian
Publisher: Mcgraw-hill Education,
expand_more
expand_more
format_list_bulleted
Question
Chapter 20, Problem 4PA
Summary Introduction
To determine: The correct statement related to service blueprinting.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
Which of the following statements is correct as far as a service blueprint is concerned?a. A service blueprint helps in identifying the bottleneck.b. A service blueprint distinguishes between customer actions, onstage actions, backstage actions, and support processes.c. A service blueprint distinguishes between customer defects, onstage defects, backstage defects, and process capability.d. None of these statements is correct.
Which of the following statements is correct as far as the definition of a service blueprint is concerned?a. A service blueprint is a special form of a user-interaction decomposition.b. A service blueprint distinguishes between customer actions, onstage actions, backstage actions, and support processes.c. Both of these statements are correct.d. None of these statements is correct.
Which of the following Statement is /are correct with regard to product concept? Statement-I the essential or basic benefit a buyer expects to get from the product. Statement-II the physical entity together with the services it could not render to the users.
a.
Only Statement-II
b.
Only Statement-I
c.
Both Statement-I and II
d.
None of these.
Chapter 20 Solutions
Operations Management
Ch. 20 - Prob. 1CQCh. 20 - Prob. 2CQCh. 20 - Prob. 3CQCh. 20 - Prob. 4CQCh. 20 - Prob. 5CQCh. 20 - The Kano model classifies needs into three...Ch. 20 - Prob. 7CQCh. 20 - Prob. 8CQCh. 20 - Prob. 9CQCh. 20 - Prob. 10CQ
Ch. 20 - Prob. 11CQCh. 20 - Prob. 12CQCh. 20 - Prob. 13CQCh. 20 - Prob. 14CQCh. 20 - Prob. 15CQCh. 20 - Prob. 16CQCh. 20 - Prob. 17CQCh. 20 - Prob. 18CQCh. 20 - Prob. 19CQCh. 20 - Prob. 1PACh. 20 - Prob. 2PACh. 20 - Prob. 3PACh. 20 - Prob. 4PACh. 20 - Prob. 5PACh. 20 - Prob. 6PACh. 20 - Prob. 7PACh. 20 - Prob. 1CCh. 20 - Prob. 2CCh. 20 - Prob. 3C
Knowledge Booster
Similar questions
- TERM PAPER TITLE: Difference Between Quality Control and Quality Assurance So, this is what I need: >INTRODUCTION TO THE TOPIC 150 words or more. No PLAGIARISM please. Thanks in advancearrow_forward1) Which of the following statements about the education section of a résumé is most accurate? * a. Once you have attended UPRB, you can omit high school information. b.Include a list of all the courses taken at UPRB since most employers want this information. c. Always include your GPA. d. The education section should always come before the work experience section on a résumé. Give typing answer with explanation and conclusionarrow_forward1. Which of the following statements about requested changes is true? a. They are processed for review and disposition through the Perform Integrated Change Control process b. They are an input to the Validate Scope process c. They are necessary to complete Validate Scope d. They are rarely used because the scope on every project remains relatively constantarrow_forward
- Which of the following is not a correct statement? a. Mass customization is an ability to make goods and services that global customers require at any volume and time. b. Innovative companies focus on outstanding product research, design, and development. c. Customers demand quick responses, short waiting times, and consistency in performance. d. Core competencies are strengths unique to an organization. e. Strategic planning does not help an organization build a strong position to achieve its goals, despite unforeseen external forces.arrow_forwardPlease do not give solution in image format thanku Which of the following statement is incorrect? Select one: a. "Property tax abatements" is forgiveness of taxes for a specified number of years, which is used by city planners to attract development to certain locations. b. "Allowable use" in structures is the user activities permitted in a zoning classification, such as florist, travel agency, insurance agency, and so on and the allowable uses are determined usually by SIC code classifications. c. The standby commitment is like an option that the developer can use as a source of financing, but may choose not to if a better alternative is found. d. Most of the answers are correct. e. "Circulation" is when a part of a zoning ordinance requires a specified type of development to be included in order to obtain a permit for that site such as the requirement that low-income housing units be included in a multifamily housing development in order for a permit to be granted.arrow_forwardWrite A if only the first statement is correct. Write B if only the second statement is correct. Write C if both statements are correct. Write D if neither statement is correct. PLEASE ANSWER EACH ITEMarrow_forward
- A proposal for a security awareness programme should be submitted. Complete and polished artefacts are expected to include all the necessary components. It should reflect the inclusion of the input incorporated into it. The executive summary, communication strategy, proposal introduction, policies and procedures, recommended remedies to security weaknesses, and strategies to constantly monitor the company for hostile conduct will be included in the proposal.arrow_forwardThe Product is a Dewalt Cordless/ Drill Kit Comment on the information provided on the label (The comment should state whether the information on the label is informational or mandatory rather than giving a discription a literal discription of the information)literal description of this information How does the price of the product compare to the prices of the similar products in the category? Who (which target market) is the product targeted to? What consumer need does the product satisfy? What marketing activities are used to promote the product in the store and nationally?arrow_forwardTERM PAPER TITLE: Difference Between Quality Control and Quality Assurance So, this is what I need: >ANALYSIS AND INTERPRETATION 150 words or more. No PLAGIARISM please.arrow_forward
- Prepare a memo for the following scenario: You noticed that people in your building are abusing the parking lot. It is a mess – garbage strewn all around, employees parking in the customer area, the flowers are trampled, and there are cigarette butts at the front door entrance. Write a memo that informs the building employees of the guidelines that would help your company project a positive image to the customers and business community. Invent any information that would give the memo the correct format, tone, style, and content development. The memo must 200 words and adhere to APA format.arrow_forward**Documenting data in business reports Can strehten your argument Protects you from charges of plagiarism Helps the reader pursue the topic further Achieves all of these When you delete a control from a form, you also delete the data it contains. True or False When you import Excel data, you create a link to the data in the Access database. True or Falsearrow_forward1. An employee from customer services has sent a bad message to a client without prior insertion of a consoling statement. He failed to bring the reader’s mind to a positive attitude before delivering the bad news. What statement should have been added before relaying the bad news to the customer? * A. A buffer statement B. An ethical statement C. A whistleblowing statement D. All the above statements E. None of the above statementsarrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,
Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.