EBK BUSINESS DRIVEN TECHNOLOGY
7th Edition
ISBN: 8220103675451
Author: BALTZAN
Publisher: YUZU
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Chapter 3, Problem 2MBD
Explanation of Solution
Actions of manager towards customer:
- Review the relevant policies and explain elegantly where the mistake has happen.
- Make sure that this scenario should not take place again.
- Recruit trained employees to manage the customers properly.
Strategies used by the managers when dealing with angry customer:
- Customers should be paid with special attention when confusion occurs...
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Chapter 3 Solutions
EBK BUSINESS DRIVEN TECHNOLOGY
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Similar questions
- When it comes to managing relationships with customers, what are the system implications of doing so?arrow_forwardTopic Management Information System Please to create a chart base on the information below cross functional interactions chart for a recovery policy request The Policy Change Request process diagram should start with the client submitting a request for a change in coverage to the customer service department. The customer service representative will verify the client's information and send the request to the Finance department for approval. Once approved, the IT department will update the client's deduction amount in the system and notify the Marketing department to update the client's policy premium. The Finance department will also notify the client's employer of the updated deduction amount.arrow_forwardThanking the customer can go a long way to enhancing the customer experience. True or Falsearrow_forward
- To become a successful manager, what are the necessary actions that you must take?arrow_forwardTo make headway toward better relationships with customers, managers need to have a strong grip on the ultimate objectives they've set for themselves. The objectives for CRM that you decide to define should have at least four similarities.arrow_forwardPlease to create a chart base on the information below cross functional interactions chart for a recovery policy request Please show the satrt and end on the chart it a recovery Policy request The Policy Change Request process diagram should start with the client submitting a request for a change in coverage to the customer service department. The customer service representative will verify the client's information and send the request to the accounts department for approval. Once approved, the IT department will update the client's deduction amount in the system and notify the Marketing department to update the client's policy premium. The Finance department will also notify the client's employer of the updated deduction amount.arrow_forward
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