Business Driven Technology
7th Edition
ISBN: 9781259567322
Author: Paige Baltzan Instructor
Publisher: McGraw-Hill Education
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Chapter 3, Problem 5RQ
Explanation of Solution
Customer-facing processes Business-facing processes
Customer-facing process is the front-office processes.
Business-facing process is the back-office processes.
The product or service received are visible to an organizational external customer.
The product or service received are invisible to an external customer.
The service includes fulfilling orders, developing communication among customers, bills sending and information about marketing.
The service includes setting goals, day-to-day planning in order to give positive feedback and rewards...
| Customer-facing processes | Business-facing processes |
|
Customer-facing process is the front-office processes. |
Business-facing process is the back-office processes. |
|
The product or service received are visible to an organizational external customer. |
The product or service received are invisible to an external customer. |
|
The service includes fulfilling orders, developing communication among customers, bills sending and information about marketing. |
The service includes setting goals, day-to-day planning in order to give positive feedback and rewards... |
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Business Driven Technology
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