Business Driven Technology
7th Edition
ISBN: 9781259567322
Author: Paige Baltzan Instructor
Publisher: McGraw-Hill Education
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Chapter 3, Problem 2MBD
Explanation of Solution
Actions of manager towards customer:
- Review the relevant policies and explain elegantly where the mistake has happen.
- Make sure that this scenario should not take place again.
- Recruit trained employees to manage the customers properly.
Strategies used by the managers when dealing with angry customer:
- Customers should be paid with special attention when confusion occurs...
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Students have asked these similar questions
A best practice in customer relations is to treat the customer the way you would want to be treated if you were the customer.
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Apple is a company that could be categorized as innovative.
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Draw below an erd for the given business scenario. The type of relationship must be drawn for all relationships
Our business is real estate.
There are 3 players we keep data on the seller, the buyer, and the real estate agent.
each has a first name, last name, email, and phone number.
Both the seller and the buyer are uniquely identified by their social security number.
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Each agent is identified by their unique realtor number
an agent interacts with many sellers and many different buyers
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Chapter 3 Solutions
Business Driven Technology
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