Operations Management (McGraw-Hill Series in Operations and Decision Sciences)
12th Edition
ISBN: 9780078024108
Author: William J Stevenson
Publisher: McGraw-Hill Education
expand_more
expand_more
format_list_bulleted
Question
Chapter 4, Problem 7P
a)
Summary Introduction
To identify: The technical requirements that have the biggest impact so that the paper does not tear.
Introduction:
Product or service redesign:
A product or service redesign is changing the features of the product or a service according to the latest developments in various fields. It will enable the firm to stay in competition with the current trend.
b)
Summary Introduction
To identify: The technical requirements that have the biggest impact on the customer requirements.
Introduction:
Product or service redesign:
A product or service redesign is changing the features of the product or a service according to the latest developments in various fields. It will enable the firm to stay in competition with the current trend.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solution
Students have asked these similar questions
Refer to the figure below relating to a commercial printer (customer) and the company that supplies the paper.
Technical
requirements
Importance
to
customer
Customer
requirements
Paper will not tear 3 A
Consistent finish
No ink bleed
Prints cleanly
1
2
3
7 Paper width
7 Paper thickness
? Roll roundness
thickness
Paper width
Paper
Roll roundness
Coating thickness
Tensile strength
Paper color
? Coating thickness
? Tensile strength
7 Paper color
O
Customer Requirements
Paper doesn't wrinkle
Prints clearly
Easy to use
a. What technical requirements have the highest impact on the customer requirement that the paper not tear? (You may select more
than one answer. Click the box with a check mark for the correct answer and click to empty the box for the wrong answer.)
J
O
Type of Paper
b. The following table presents technical requirements and customer requirements for the output of a laser printer. Determine which
single technical requirement likely has the greatest Impact on each individual…
JYP is a hypermarket chain that operates throughout China, with 25 locations and 800 employees ranging from store workers to the CEO. JYP I operates in a very competitive environment with numerous other companies. As a result, improving performance is vital in order to achieve the goal of being the number 1 hypermarket chain in the country. The goal must be met while taking into account the relatively high worker turnover rate in this area.
a)Explain how the Maslow Hierarchy of Needs application may be of use at JYP.
b)Explain the application of Performance Management System at JYP.
Perform a "product-by-value" analysis on products A, B, C, D, and E.
A
$0.85
B
$0.55
Total Contribution $117,000 $87,000 $54,000
C
$1.05
Unit Contribution
S
The list of products in descending order of their individual dollar contribution to the firm:
The list of products in descending order of their total dollar contribution to the firm:
Based on the product-by-value" analysis, which products are the 3 lowest in total dollar contribution and, therefore, possible candidates for replacement?
should be investigated for replacement
Products
D
$1.65
$61,000
E
$0.85
$76,000
Chapter 4 Solutions
Operations Management (McGraw-Hill Series in Operations and Decision Sciences)
Ch. 4.5 - Prob. 1.1RQCh. 4.5 - Prob. 1.2RQCh. 4.8 - LEGO A/S IN THE PINK Lego A/S overcame the recent...Ch. 4.11 - THE CHALLENGES OF MANAGING SERVICES Services can...Ch. 4.11 - THE CHALLENGES OF MANAGING SERVICES Services can...Ch. 4.S - Prob. 1DRQCh. 4.S - Prob. 2DRQCh. 4.S - Prob. 3DRQCh. 4.S - Consider the following system: Determine the...Ch. 4.S - A product is composed of four parts. In order for...
Ch. 4.S - A system consists of three identical components....Ch. 4.S - A product engineer has developed the following...Ch. 4.S - The guidance system of a ship is controlled by a...Ch. 4.S - One of the industrial robots designed by a leading...Ch. 4.S - A production line has three machines A, B, and C,...Ch. 4.S - Prob. 8PCh. 4.S - A Web server has five major components that must...Ch. 4.S - Repeat Problem 9 under the condition that one of...Ch. 4.S - Hoping to increase the chances of reaching a...Ch. 4.S - An electronic chess game has a useful life that is...Ch. 4.S - A manufacturer of programmable calculators is...Ch. 4.S - Lucky Lumen light bulbs have an expected life that...Ch. 4.S - Prob. 15PCh. 4.S - Prob. 16PCh. 4.S - A major television manufacturer has determined...Ch. 4.S - Prob. 18PCh. 4.S - Determine the availability for each of these...Ch. 4.S - Prob. 20PCh. 4.S - A manager must decide between two machines. The...Ch. 4.S - Prob. 22PCh. 4.S - Auto batteries have an average life of 2.7 years....Ch. 4 - Prob. 1DRQCh. 4 - Prob. 2DRQCh. 4 - Prob. 3DRQCh. 4 - Prob. 4DRQCh. 4 - Prob. 5DRQCh. 4 - Prob. 6DRQCh. 4 - Prob. 7DRQCh. 4 - Prob. 8DRQCh. 4 - a. What is meant by the term life cycle? b. Why...Ch. 4 - Prob. 10DRQCh. 4 - Prob. 11DRQCh. 4 - Prob. 12DRQCh. 4 - Prob. 13DRQCh. 4 - Explain what quality function development is and...Ch. 4 - Prob. 15DRQCh. 4 - Prob. 16DRQCh. 4 - Prob. 17DRQCh. 4 - Prob. 18DRQCh. 4 - Prob. 19DRQCh. 4 - Describe some of the trade-off that are...Ch. 4 - Prob. 2TSCh. 4 - Prob. 3TSCh. 4 - Prob. 1CTECh. 4 - Prob. 2CTECh. 4 - Prob. 3CTECh. 4 - Prob. 4CTECh. 4 - Prob. 5CTECh. 4 - Give two examples of unethical conduct involving...Ch. 4 - Prob. 1PCh. 4 - Prob. 2PCh. 4 - Prepare a service blueprint for each of these...Ch. 4 - Prepare a service blueprint for each of these post...Ch. 4 - Prob. 5PCh. 4 - Prob. 6PCh. 4 - Prob. 7PCh. 4 - Prepare a table similar to that shown in Problem...
Knowledge Booster
Similar questions
- You have been called in to review the defects found at a company that makes household cleaning liquid for their customers. The products consist of two different sizes: 16 and 24 oz products in plastic bottles with sprayers attached (see picture below). These products can be run on several different filling lines so management has had difficulty in trouble shooting to determine which defects to tackle, what size product and production line to address first and as a consultant, you've been asked to help with the decision making process. Company executives have provided you with the data listed below, of numbers and costs of different types of defects experienced in the most recent runs of the lines (assume that these defects are out of a recent sample taken from each line, all in the same time frame so they are sharing the same plant-wide conditions). You learned from Purchasing that the containers are purchased from 2 suppliers and the sprayers are purchased from 1 supplier. Labels…arrow_forwardVirginia College promotes a wide variety of executive training courses for firms in the Arlington, Virginia, region. Director Wendy Tate believes that individually written letters add a personal touch to marketing. To prepare letters for mailing, she conducts a time study of her secretaries. On the basis of the observations shown in the following table, she wishes to develop a time standard for the whole job. Element Customizing letter Labeling envelope Stuffing envelope Sealing, sorting Performance Rating 85% 100% 95% 125% 1 2.5 0.9 0.3 0.9 Observation (minutes per cycle) 4 2.1 0.7 0.3 0.9 2 3.5 0.8 0.4 3.0 3 2.8 0.6 2.0* 0.8 5 2.7 3.2* 0.5 4.3^ 6 3.3 0.6 0.6 1.0 *Disregard-secretary stopped to answer the phone ^ Disregard-interruption by supervisor The college uses a total allowance factor of 12%. Tate decides to delete all unusual observations from the time study. The standard time for this process = minutes (round your response decim places).arrow_forwardSummarize examples 1.1 by determining the statement of the problem, objectives, choice of the response, variable, factors, design process. thank youarrow_forward
- Multiple choice: 16. Ataphic technique for defining the relationship between customer desires and product/service is A. the moment of truth B. the assembly drawing C. Product Lifecycle Management D. the House of Quality E. the product development team 17. Which of the following product development strategies has the highest risk? A. acquiring the developer B. alliances C. new internally developed products D. joint ventures E. purchasing technologyarrow_forwardBriefly define or explain each of these tools:b. Benchmarkingarrow_forward1. Identify the three product attributes - Quality, Features, Style and Design of a Laptop product. 2. Identify the three product attributes - Quality, Features, Style and Design of an Internet Service Provider product.arrow_forward
- Perform a "product-by-value" analysis on products A, B, C, D, and E: Unit Contribution Total Contribution A $0.75 $63,000 Products B $0.33 $82,000 C D $1.25 $0.85 $95,000 $115,000 Arrange the products in descending order of their individual dollar contribution to the firm: E $0.75 $57,000 Arrange the products in descending order of their total dollar contribution to the firm: Based on the "product-by-value" analysis, which products are the 3 lowest in total dollar contribution and therefore possible candidates for replacement? should be investigated for replacement.arrow_forwardState possible issues that must be considered bin the design and manufacturing process of a Bear toy ?arrow_forwardMultiple choice: When should product strategy focus on forecasting capacity requirements? A. at the introduction stage of the product life cycle 5. B. at the growth stage of the product life cycle C. at the maturity stage of the product life cycle D. at the decline stage of the product life cycle E. none of the above 6. Which of the following industries is likely to have low equipment utilization? A. restaurants B. commercial baking C. television manufacturing D. chemical processing E. auto manufacturing Which of the following statements is true? 7. A. Almost all services and almost all goods are a mixture of a service and a tangible product. B. A pure good has no tangible product componer C. A pure service has only a tangible product component. D. There is no such thing as a pure good. E. None of the above is a true statement.arrow_forward
- 8. Prepare a table similar to that shown in Problem 7b for cookies sold in a bakery. List what you believe are the three most important customer requirements (not including cost) and the three most relevant technical requirements (not including sanitary conditions). Next, indicate by a checkmark which customer requirements and which technical requirements are related.arrow_forward12. please i need the external analysis for the PASTEL ( see below) -PESTEL analysis for Sony Corporation Grouparrow_forwardComplete a cause-and-effect diagram to reflect "student dissatisfied with university registration process." Click the icon to view the partially completed cause-and-effect diagram. Match each number in the diagram with the corresponding reason. Graph/chart I Material Machinery II Too few classes at selected hours Printer issues Excessive red tape III Methods Number Reason III IV Dissatisfied student IV Lateness Manpower - ×arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
Practical Management ScienceOperations ManagementISBN:9781337406659Author:WINSTON, Wayne L.Publisher:Cengage,
Operations ManagementOperations ManagementISBN:9781259667473Author:William J StevensonPublisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...Operations ManagementISBN:9781259666100Author:F. Robert Jacobs, Richard B ChasePublisher:McGraw-Hill Education
Purchasing and Supply Chain ManagementOperations ManagementISBN:9781285869681Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. PattersonPublisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...Operations ManagementISBN:9781478623069Author:Steven Nahmias, Tava Lennon OlsenPublisher:Waveland Press, Inc.
Practical Management Science
Operations Management
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:Cengage,
Operations Management
Operations Management
ISBN:9781259667473
Author:William J Stevenson
Publisher:McGraw-Hill Education
Operations and Supply Chain Management (Mcgraw-hi...
Operations Management
ISBN:9781259666100
Author:F. Robert Jacobs, Richard B Chase
Publisher:McGraw-Hill Education
Purchasing and Supply Chain Management
Operations Management
ISBN:9781285869681
Author:Robert M. Monczka, Robert B. Handfield, Larry C. Giunipero, James L. Patterson
Publisher:Cengage Learning
Production and Operations Analysis, Seventh Editi...
Operations Management
ISBN:9781478623069
Author:Steven Nahmias, Tava Lennon Olsen
Publisher:Waveland Press, Inc.