Given: A laptop which is unable to boot as the hard drive has crashed.

To find: The action which should be taken if the hard drive has crashed.

Solution:

If ...

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Chapter 4, Problem 7TC

Chapter 4, Problem 9TC

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You own a small computer repair company and a customer comes to you with a laptop that will notboot. After investigating, you discover the hard drive has crashed. What should you do first?a. Install a hard drive that’s the same size and speed as the original.b. Ask the customer’s advice about the size of the drive to install, but select a drive that’s the samespeed as the original drive.c. Ask the customer’s advice about the size and speed of the new drive to install.d. If the customer looks like he can afford it, install the largest and fastest drive the system can support.

The Capacity of the internal hard drive is insufficient, and we are forced to use external hard drives and USB storage units. How do we remove data from the internal Hard Drive? How do we delete all information from the internal hard drive to make it reusable?

What type of hardware devices use DMA channels to communicate directly with RAM? When is manual configuration of a device necessary? What system rights are required to install devices? What is the function of the driver? What is the importance of driver signing? What should you be aware of when using a driver that is not signed? How do you safely remove a hot swappable component? How do you verify that a device is compatible with the version of Windows you are running before you purchase it? Where is the best place to obtain the most up-to-date version of a driver for a Windows system? Mac OS system? Linux system?

Chapter 4 Solutions

A+ Guide To It Technical Support

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You have just installed a new sound card in your system, and Windows says the card installed with noerrors. When you plug up the speakers and try to play a music CD, you hear no sound. What is the firstthing you should do? The second thing?a. Check Device Manager to see if the sound card is recognized and has no errors.b. Reinstall Windows.c. Use Device Manager to uninstall the sound card.d. Identify your sound card by opening the case and looking on the card for the manufacturer andmodel.e. Check the volume controls on the speaker amplifier and in Windows.f. Use Device Manager to update the sound card drivers.

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