Operations Management
Operations Management
11th Edition
ISBN: 9780133148787
Author: HEIZER
Publisher: PEARSON
Question
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Chapter 5, Problem 12P

a)

Summary Introduction

To determine: The operational impact for manufacturing sandwiches by reviewing the given strategic process positioning options.

Introduction: Process-chain-Network (PCN) analysis emphasis on the optimal ways to create interaction between firms with their customers. It helps in understanding every element through a process.

b)

Summary Introduction

To determine: The operational impact on direct interaction by reviewing the given strategic process positioning options.

c)

Summary Introduction

To determine: The operational impact for establishing a sandwich buffet by reviewing the given strategic process positioning options.

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Question 4 The workers at Tesco’s are regularly complaining about overwork. Although, Mr. Freya has found that the workers have been spending a lot of time on tea breaks, lunch breaks, and even in between the production workers spend a lot of time talking to each other. This resulted in poor productivity and in order to complete the work and deliver the products timely, Mr. Freya had to employ workers on overtime costing the company even more. 4.1 Discuss the relationship between production and productivity. 4.2 One of the most important responsibilities of an operations manager is to motivate his or her employees to work in a manner that utilizes their full talents. This is not an easy task because individuals are motivated by different things and in different ways. Discuss THREE (3) advantages of employee motivation. 4.3 Discuss SIX (6) hindrances to motivating employees.
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