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9th Edition

David R. Anderson + 4 others

Publisher: South-Western College Pub

ISBN: 9780357045435

Chapter 5.6, Problem 46E

**a.**

To determine

Find the probability of receiving three calls in a five minute interval of time.

**b.**

To determine

Find the probability of receiving exactly 10 calls in fifteen minute interval of time.

**c.**

To determine

Find the expected number of callers that will be waiting if the agent takes 5 minutes to complete the current call.

Find the probability that none will be waiting.

**d.**

To determine

Find the probability that the agent can take three minutes for personal time without being interrupted by a call.