Operations Management
11th Edition
ISBN: 9780133148787
Author: HEIZER
Publisher: PEARSON
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Chapter 6, Problem 11P
Summary Introduction
To construct: A fishbone diagram.
Introduction: A fishbone diagram is a cause and effect diagram used to visualize the potential causes of a problem. It is a useful tool to identify the root cause of a problem.
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Prepare a cause-and-effect diagram to analyze why a machine has produced a large run of defective parts.
Instruction: Prepare a check sheet to analyze the data below from customer complaints, then prepare a list of recommendations that will address these complaints.
Case: Tip Top Markets
Tip Top Markets is a regional chain of supermarkets located in the southeastern United States. Karen Martin, manager of one of the stores, was disturbed by the large number of complaints from customers at her store, particularly on Tuesdays, so she obtained complaint records from the store’s customer service desk for the last nine Tuesdays.
June 1
out of orange yogurt
produce not fresh
bread stale
lemon yogurt past sell date
checkout lines too long
couldn’t find rice
overcharged
milk past sell date
double charged
stock clerk rude
meat smelled strange
cashier not friendly
charged for item not purchased
out of maple walnut ice cream
couldn’t find the sponges
something green in meat
meat tasted strange
didn’t like music
store too cold…
For questions 1-3 choose from the following: x bar-chart, c-chart, p-chart, or none of the about.
1. A critical dimension of a certain part belonging to the product is its length.
2. Defects creeping into the order entry process in the marketing department.
3. Irregularities (oil stains, shop soil, loose ends, dark spots) per 10 metres of the product.
Chapter 6 Solutions
Operations Management
Ch. 6.S - Prob. 1DQCh. 6.S - Define in statistical control.Ch. 6.S - Prob. 3DQCh. 6.S - Prob. 4DQCh. 6.S - Prob. 5DQCh. 6.S - Prob. 6DQCh. 6.S - Prob. 7DQCh. 6.S - Prob. 8DQCh. 6.S - Prob. 9DQCh. 6.S - Prob. 10DQ
Ch. 6.S - Prob. 11DQCh. 6.S - Prob. 12DQCh. 6.S - Prob. 13DQCh. 6.S - Prob. 14DQCh. 6.S - Prob. 15DQCh. 6.S - Prob. 16DQCh. 6.S - Prob. 17DQCh. 6.S - What does the formula L = D2C mean?Ch. 6.S - Prob. 19DQCh. 6.S - An avant-garde clothing manufacturer runs a series...Ch. 6.S - Prob. 2PCh. 6.S - Prob. 3PCh. 6.S - Prob. 4PCh. 6.S - Kathleen McFaddens restaurant in Boston has...Ch. 6.S - Develop a flowchart [as in Figure 6.6 (e) and...Ch. 6.S - Prob. 7PCh. 6.S - Prob. 8PCh. 6.S - Prob. 9PCh. 6.S - Prob. 10PCh. 6.S - Prob. 11PCh. 6.S - Prob. 12PCh. 6.S - Prob. 13PCh. 6.S - Prob. 14PCh. 6.S - Prob. 15PCh. 6.S - Prob. 16PCh. 6.S - Prob. 17PCh. 6.S - Prob. 18PCh. 6.S - Prob. 19PCh. 6.S - Prob. 20PCh. 6.S - Prob. 21PCh. 6.S - Prob. 22PCh. 6.S - Prob. 23PCh. 6.S - Prob. 24PCh. 6.S - Prob. 25PCh. 6.S - Prob. 26PCh. 6.S - Prob. 27PCh. 6.S - Prob. 28PCh. 6.S - Prob. 29PCh. 6.S - Prob. 30PCh. 6.S - Prob. 31PCh. 6.S - Prob. 32PCh. 6.S - Prob. 33PCh. 6.S - Prob. 34PCh. 6.S - Prob. 35PCh. 6.S - Prob. 1CSCh. 6.S - Prob. 2CSCh. 6.S - Prob. 1.1VCCh. 6.S - Prob. 1.2VCCh. 6.S - Prob. 1.3VCCh. 6.S - Prob. 2.1VCCh. 6.S - Prob. 2.2VCCh. 6.S - Prob. 2.3VCCh. 6.S - Prob. 2.4VCCh. 6 - Prob. 1DQCh. 6 - Prob. 2DQCh. 6 - Prob. 3DQCh. 6 - Prob. 4DQCh. 6 - Prob. 5DQCh. 6 - Prob. 6DQCh. 6 - Prob. 7DQCh. 6 - Prob. 8DQCh. 6 - Prob. 9DQCh. 6 - Prob. 10DQCh. 6 - Prob. 11DQCh. 6 - Prob. 12DQCh. 6 - Prob. 13DQCh. 6 - Prob. 14DQCh. 6 - Prob. 15DQCh. 6 - Prob. 16DQCh. 6 - Prob. 17DQCh. 6 - What does the formula L = D2C mean?Ch. 6 - Prob. 19DQCh. 6 - An avant-garde clothing manufacturer runs a series...Ch. 6 - Prob. 2PCh. 6 - Prob. 3PCh. 6 - Prob. 4PCh. 6 - Kathleen McFaddens restaurant in Boston has...Ch. 6 - Develop a flowchart [as in Figure 6.6 (e) and...Ch. 6 - Prob. 7PCh. 6 - Prob. 8PCh. 6 - Prob. 9PCh. 6 - Prob. 10PCh. 6 - Prob. 11PCh. 6 - Prob. 12PCh. 6 - Prob. 13PCh. 6 - Prob. 14PCh. 6 - Prob. 15PCh. 6 - Prob. 16PCh. 6 - Prob. 17PCh. 6 - Prob. 1CSCh. 6 - How could the survey have been more useful?Ch. 6 - Prob. 3CSCh. 6 - Prob. 1.1VCCh. 6 - Prob. 1.2VCCh. 6 - Prob. 1.3VCCh. 6 - Prob. 1.4VCCh. 6 - Prob. 2.1VCCh. 6 - Prob. 2.2VCCh. 6 - Prob. 2.3VCCh. 6 - Prob. 2.4VCCh. 6 - Prob. 2.5VC
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, operations-management and related others by exploring similar questions and additional content below.Similar questions
- a. Which of the following items are within tolerance?b. What is the percent accuracy by item?arrow_forwardDevelop a Pareto Chart of the following causes for defectives in Lloyd’s shoe production. Briefly discuss the results and their implications. You can also provide recommendationsarrow_forwardWhat level of inspection is optimal?arrow_forward
- Use Ishikawa “Fishbone” Diagram to find the root cause of an electrician falling from a ladder you can draw the Ishikawa “Fishbone” Diagram with paper and pen or any softwarearrow_forwardDraw a fishbone chart (cause-and-effect diagram) detailing reasons why university students might be dissatisfied. At least, include 10 items and/or sub-items.arrow_forwardHow is a crosscheck performed? Group of answer choices -An anova test -Through a chi-square test -A t-chart analysis -Adding rows across and columns down and comparing the resultsarrow_forward
- A ___ is a frequency table plot showing the numbers of occurrences by category? Cause-and-effect diagrams Interviewing None in correct Benchmarking Histogramarrow_forwardWhat is meaning of quality based on factsarrow_forwardDetermine if this case need a p-chart, an R-chart, a c-chart, or an x-bar chart. Kate has been hired by m&m's to address a quality problem that the production facility has been facing. With Halloween just around the corner, production is in high demand for peanut m&m's. Most of the process is automated with the packages getting a mix of colors of candies. Each bag should contain 16 ounces of candy; each candy is about one-half ounce. The mix in each bag should be approximately 20% red, 20% orange, 20% yellow, 20% blue, 10% green, and 10% brown. There have been customer complaints that the company has received: -Many are complaining that the bags do not appear full and believe that they are not getting a fair measure for the money they are paying, but no one has verified this. -Several customers have complained about “too many green ones” in the package. Some have even reported counting the total number of candies and the number of green ones in a package. No one has ever…arrow_forward
- From the list below of the data being collected, identify which data would be appropriate for a P chart: Select ALL correct answers. Fluid ounces in a bottle of detergent Temperature of the fryer oil at the Lay's potato chip plant Number of articles with mistakes per every 100 sampled at a newspaper Percentage of flights that were not on-time for an airline Pizzas not made to order for a local pizzeria Weight of a bag of chips. Density of a golf ball Percentage of patients that had a medication error during their hospital stayarrow_forwardTO DO: Prepare a check sheet to analyze the data below from customer complaints, then prepare a list of recommendations that will address these complaints. Case: Tip Top Markets is a regional chain of supermarkets located in the southeastern United States. Karen Martin, manager of one of the stores, was disturbed by the large number of complaints from customers at her store, particularly on Tuesdays, so she obtained complaint records from the store’s customer service desk for the last nine Tuesdays. June 1 out of orange yogurt produce not fresh bread stale lemon yogurt past sell date checkout lines too long couldn’t find rice overcharged milk past sell date double charged stock clerk rude meat smelled strange cashier not friendly charged for item not purchased out of maple walnut ice cream couldn’t find the sponges something green in meat meat tasted strange didn’t like music store too cold checkout lines…arrow_forwardP-chart and c-chart. Using the appropriate control chart, determine two-sigma controllimits for each Problem case, a. An inspector found an average of 3.9 scratches in the exterior paint of each of theautomobiles being prepared for shipment to dealers. b. Before shipping lawnmowers to dealers, an inspector attempts to start each mowerand notes any that do not start on the first try. The lot size is 100 mowers, and anaverage of 4 did not start (4 percent).arrow_forward
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