Concept explainers
a)
To determine: The percentage of those surveyed found nothing they disliked.
Introduction:
Pareto chart is a type of chart that includes lines and bars graph, where individual values are signified in the decreasing order by bars, and the cumulative sum is signified by the line.
b)
To develop: A pareto chart.
Introduction:
Pareto chart is a type of chart that includes lines and bars graph, where individual values are signified in the decreasing order by bars, and the cumulative sum is signified by the line.
c)
To develop: A fishbone diagram
Introduction:
Pareto chart is a type of chart that includes lines and bars graph, where individual values are signified in the decreasing order by bars, and the cumulative sum is signified by the line.
d)
To determine: The issues that a manager tackle to improve customer service
Introduction:
Pareto chart is a type of chart that includes lines and bars graph, where individual values are signified in the decreasing order by bars, and the cumulative sum is signified by the line.
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Operations Management
- Super metals manufacturing company very competitive metal products business. It employs over 2,000 people. Because of the similarity in the product design and the competitive prices with those of its competitors, it maintains it’s market share by emphasizing quality and service. About a year ago the company lost two of its customers who had been dissatisfied with excessive manufacturing defects. After studying the problem, the company decided that its basic engineering was sound but carelessness and lack of quality consciousness on the part of production workers, inspectors and manufacturing supervisors were the prime cause of the trouble. Accordingly, it introduced a quality control training program to solve the problem. The course was given after working hours from 7 to 9 pm each Thursday for 10 weeks. Employees were not paid any additional amounts to attend the class. Technically attendance was voluntary. However, management intimated that employees who attend sincerely would…arrow_forwardSuper metals manufacturing company very competitive metal products business. It employs over 2,000 people. Because of the similarity in the product design and the competitive prices with those of its competitors, it maintains it’s market share by emphasizing quality and service. About a year ago the company lost two of its customers who had been dissatisfied with excessive manufacturing defects. After studying the problem, the company decided that its basic engineering was sound but carelessness and lack of quality consciousness on the part of production workers, inspectors and manufacturing supervisors were the prime cause of the trouble. Accordingly, it introduced a quality control training program to solve the problem. The course was given after working hours from 7 to 9 pm each Thursday for 10 weeks. Employees were not paid any additional amounts to attend the class. Technically attendance was voluntary. However, management intimated that employees who attend sincerely would…arrow_forwardSuper metals manufacturing company very competitive metal products business. It employs over 2,000 people. Because of the similarity in the product design and the competitive prices with those of its competitors, it maintains it’s market share by emphasizing quality and service. About a year ago the company lost two of its customers who had been dissatisfied with excessive manufacturing defects. After studying the problem, the company decided that its basic engineering was sound but carelessness and lack of quality consciousness on the part of production workers, inspectors and manufacturing supervisors were the prime cause of the trouble. Accordingly, it introduced a quality control training program to solve the problem. The course was given after working hours from 7 to 9 pm each Thursday for 10 weeks. Employees were not paid any additional amounts to attend the class. Technically attendance was voluntary. However, management intimated that employees who attend sincerely would…arrow_forward
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