Principles of Information Systems (MindTap Course List)
12th Edition
ISBN: 9781285867168
Author: Ralph Stair, George Reynolds
Publisher: Cengage Learning
expand_more
expand_more
format_list_bulleted
Question
Chapter 6, Problem 8DQ
Program Plan Intro
Call center:
- Call center is a centralized office which is used for transmitting or receiving a huge volume of requests by phone.
- An outbound call center is worked for telemarketing, political donations, market research, and debt collections.
- An inbound call center is worked by a company to data enquiries from consumers.
- The contact center is a place for centralized handling of individual communications, which including live support software, instant message, letters, email, faxes, and social media.
Expert Solution & Answer
Want to see the full answer?
Check out a sample textbook solutionStudents have asked these similar questions
Essay about the career you wanted to pursue as a Contact Center Services competent.
Did your perception about call center agents or BPO industry changed? Explain now
I was wondering how difficult it was to set up a network that connected everyone in the firm. Feel free to include a summary of the concerns highlighted and any solutions in your response.
Chapter 6 Solutions
Principles of Information Systems (MindTap Course List)
Ch. 6.4 - Prob. 1DQCh. 6.4 - Prob. 2DQCh. 6.4 - Prob. 1CTQCh. 6.4 - Prob. 2CTQCh. 6.5 - Prob. 1DQCh. 6.5 - Prob. 2DQCh. 6.5 - Prob. 1CTQCh. 6.5 - Prob. 2CTQCh. 6 - Prob. 1SATCh. 6 - Prob. 2SAT
Ch. 6 - Prob. 3SATCh. 6 - Prob. 4SATCh. 6 - Prob. 5SATCh. 6 - Prob. 6SATCh. 6 - Prob. 7SATCh. 6 - Prob. 8SATCh. 6 - Prob. 9SATCh. 6 - Prob. 10SATCh. 6 - Prob. 11SATCh. 6 - Prob. 12SATCh. 6 - Prob. 13SATCh. 6 - Prob. 1RQCh. 6 - Prob. 2RQCh. 6 - Prob. 3RQCh. 6 - Prob. 4RQCh. 6 - Prob. 5RQCh. 6 - Prob. 6RQCh. 6 - Prob. 7RQCh. 6 - Prob. 8RQCh. 6 - Prob. 9RQCh. 6 - Prob. 10RQCh. 6 - Prob. 11RQCh. 6 - Prob. 12RQCh. 6 - Prob. 13RQCh. 6 - Prob. 14RQCh. 6 - Prob. 15RQCh. 6 - Prob. 16RQCh. 6 - Prob. 1DQCh. 6 - Prob. 2DQCh. 6 - Prob. 3DQCh. 6 - Prob. 4DQCh. 6 - Prob. 5DQCh. 6 - Prob. 6DQCh. 6 - Prob. 7DQCh. 6 - Prob. 8DQCh. 6 - Prob. 9DQCh. 6 - Prob. 10DQCh. 6 - Prob. 11DQCh. 6 - Prob. 12DQCh. 6 - Prob. 1PSECh. 6 - Prob. 2PSECh. 6 - Prob. 1TACh. 6 - Prob. 2TACh. 6 - Prob. 1DQ1Ch. 6 - Prob. 2DQ1Ch. 6 - Prob. 1CTQ1Ch. 6 - Prob. 2CTQ1Ch. 6 - Prob. 1DQ2Ch. 6 - Prob. 2DQ2Ch. 6 - Prob. 1CTQ2Ch. 6 - Prob. 2CTQ2Ch. 6 - Prob. 1DQ3Ch. 6 - Prob. 2DQ3Ch. 6 - Prob. 1CTQ3Ch. 6 - Prob. 2CTQ3
Knowledge Booster
Similar questions
- How difficult would you say it was to set up a system that linked everyone in the company? Please include an outline of the issues as well as possible solutions in your response.arrow_forwardIs it challenging to set up a network that is accessible across the whole company? Please include a description of the issues, as well as any possible remedies.arrow_forwardWrite a memo yardstick report to Vice President of Marketing Jon Stokes that compares the options. Search online for live chat support software, and look at several sources that list the most popular options for small and midsized companies. Choose five of the most frequently mentioned options, and compare them in terms of (a) monthly or yearly costs, (b) main features, and (c) ratings or reviews. Follow the instructions in the textbook for writing yardstick reports. Briefly discuss the background for the report, list the live chat alternatives, and compare them using the established criteria. Your comparison data may work best in a table. Draw conclusions and recommend a live chat solution that you believe will best meet the needs of the company.arrow_forward
- What would be an appropriate activity base for charging central telephone services to departments within an organization?arrow_forwardWhat abilities do you believe are required in the call centre industry?arrow_forwardI was thinking how hard it would be to set up a network that everyone in the company could use. In your answer, be sure to give a brief overview of the problems and possible answers.arrow_forward
- Was it difficult to set up a system that linked everyone in the company? Please include a summary of the issues and possible solutions in your response.arrow_forwardIn addition to Cisco, Oracle, and Microsoft's websites, examine two others of your choosing (see Resources). Ensure you have everything addressed before venturing out. Where can one obtain such information?arrow_forwardWhat are some ways to enhance email correspondence? I'd like you to give more specifics about your examples.arrow_forward
- What are the benefits of storing information on the cloud, and what are the possible drawbacks? Do you think it would be useful to present some examples of companies who provide cloud-based solutions?arrow_forwardHow challenging was it to set up a system that linked everyone in the company? As part of your response, please include a summary of the issues and any ideas on how to fix them.arrow_forwardDiscuss the role of service level agreements (SLAs) in defining and measuring the quality of services provided by IT organizations.arrow_forward
arrow_back_ios
SEE MORE QUESTIONS
arrow_forward_ios
Recommended textbooks for you
- Principles of Information Systems (MindTap Course...Computer ScienceISBN:9781285867168Author:Ralph Stair, George ReynoldsPublisher:Cengage LearningEnhanced Discovering Computers 2017 (Shelly Cashm...Computer ScienceISBN:9781305657458Author:Misty E. Vermaat, Susan L. Sebok, Steven M. Freund, Mark Frydenberg, Jennifer T. CampbellPublisher:Cengage Learning
Principles of Information Systems (MindTap Course...
Computer Science
ISBN:9781285867168
Author:Ralph Stair, George Reynolds
Publisher:Cengage Learning
Enhanced Discovering Computers 2017 (Shelly Cashm...
Computer Science
ISBN:9781305657458
Author:Misty E. Vermaat, Susan L. Sebok, Steven M. Freund, Mark Frydenberg, Jennifer T. Campbell
Publisher:Cengage Learning