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Principles of Information Systems ...

12th Edition
Ralph Stair + 1 other
Publisher: Cengage Learning
ISBN: 9781285867168

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BuyFindarrow_forward

Principles of Information Systems ...

12th Edition
Ralph Stair + 1 other
Publisher: Cengage Learning
ISBN: 9781285867168
Chapter 6, Problem 8DQ
Textbook Problem
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Briefly discuss some of the changes that are affecting the operations of a telephone call center.

Program Plan Intro

Call center:

  • Call center is a centralized office which is used for transmitting or receiving a huge volume of requests by phone.
  • An outbound call center is worked for telemarketing, political donations, market research, and debt collections.
  • An inbound call center is worked by a company to data enquiries from consumers.
  • The contact center is a place for centralized handling of individual communications, which including live support software, instant message, letters, email, faxes, and social media.

Explanation of Solution

Changes affecting the operations of a telephone call center:

  • The call center of some U.S. companies is moved back to the U.S.
  • The result of moving the U.S. companies are contact center deployment in the U.S. has been increasing since 2010, including a 1:6 percentage increase in 2013 resulting in a gain of 10000 jobs in the sector per quarter...

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Chapter 6 Solutions

Principles of Information Systems (MindTap Course List)
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Ch. 6 - A _________ defines a set of rules, algorithms,...Ch. 6 - A _______ permits data transmission in both...Ch. 6 - ______ involves the transmission of extremely...Ch. 6 - A(n) ______ network uses multiple access points to...Ch. 6 - The Ticketmaster reservation service is an example...Ch. 6 - A ______ is a network device that serves as an...Ch. 6 - A(n) ______ private network uses a public network...Ch. 6 - ______ enables a manager on a networked personal...Ch. 6 - ________ is the process of converting an original...Ch. 6 - Reverse 911 is a communications solution that...Ch. 6 - ______ is a way to communicate data from one...Ch. 6 - Define the term telecommunications medium. Name...Ch. 6 - Define the term network topology, and identify...Ch. 6 - What is a telecommunications protocol? Give the...Ch. 6 - Identify the names of the three primary frequency...Ch. 6 - Briefly describe the differences between a...Ch. 6 - Identify two organizations that lead in the...Ch. 6 - Identify and briefly describe three types of...Ch. 6 - What is Bluetooth? How is it used?Ch. 6 - What is a wireless mesh network? What is one of...Ch. 6 - Describe how a Wi-Fi network works.Ch. 6 - What are some of the advantages of...Ch. 6 - What is the difference between a network operating...Ch. 6 - Distinguish between a router and a switch.Ch. 6 - Identify two approaches to securing the...Ch. 6 - What is a reverse 911 service? Give two examples...Ch. 6 - What is electronic data interchange? List three...Ch. 6 - What are the risks of transmitting data over an...Ch. 6 - Briefly discuss the differences between...Ch. 6 - Distinguish between client/server and file server...Ch. 6 - What is the issue associated with transborder data...Ch. 6 - Distinguish between centralized and distributed...Ch. 6 - Briefly describe how a cellular phone service...Ch. 6 - Briefly explain how the GPS system determines the...Ch. 6 - Briefly discuss some of the changes that are...Ch. 6 - Imagine that you are responsible for signage on...Ch. 6 - Identify some of the features and capabilities...Ch. 6 - Is telecommuting aimed solely at enabling...Ch. 6 - Discuss the role of the PBX and identify some of...Ch. 6 - You have been hired as a telecommunications...Ch. 6 - As a member of the information systems...Ch. 6 - Form a team to interview a manager employed in a...Ch. 6 - Form a team to identify the public locations (such...Ch. 6 - How does the destruction of technology during...Ch. 6 - How does NetHope partner with other organizations...Ch. 6 - Which of the telecommunications and networking...Ch. 6 - Major natural disasters, while not as rare as one...Ch. 6 - Where does Africa stand in relation to Europe and...Ch. 6 - What technological barriers do companies face when...Ch. 6 - Do you think that innovators like SkyVision or...Ch. 6 - What role do you think governments and...Ch. 6 - What telecommunications equipment is needed to...Ch. 6 - Why is it necessary to lease a line from a...Ch. 6 - What types of services will be provided over...Ch. 6 - What considerations should Jon and his team take...

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