Essentials of Business Communication (with Premium Website, 1 term (6 months) Printed Access Card)
10th Edition
ISBN: 9781285858913
Author: Mary Ellen Guffey, Dana Loewy
Publisher: South-Western College Pub
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Question
Chapter 7, Problem 11CT
Summary Introduction
To Determine:
The motivation of people remains quiet and struggle with providing bad news needs to be discussed.
Introduction:
As per the given data, it has been explained that an important ethical guideline while dealing with bad news is to never shock the recipient. One should never report bad news as a surprise and the failure to report bad news such as losing a major client or poor sale to the top management is a cardinal sin.
Expert Solution & Answer
Answer to Problem 11CT
The various motivational factors for employees to share the bad news with the management are:
- Getting regular feedback.
- Periodical performance review.
- Appreciate hard work.
- Personal meetings with employees.
Explanation of Solution
In every organization, there are low performers who lack motivation to share bad performance to their superiors for the fear of negative impact and job safety. It is also essential that any bad news should not be informed as a surprise since it might leave the recipient in a state of great shock. Employees prefer not to convey bad news as they generally have a fear of getting their image ruined. Hence, there is a need that managers must motivate every employee to share their performance and communicate their issues immediately to the top management in order to solve them as quickly as possible before it turns adverse. The employees can be motivated in various ways to share their issues:
The managers can get a feedback on a regular basis from employees so that they can identify who is lacking in performance and what they can do to increase performance.
The managers must request for periodical performance reports from their subordinates and review it to prevent any issues that may prevail later.
The managers must appreciate and recognize the hard work of the employees so that they get motivated to share all their issues with the superiors.
Managers must have meetings with his/her team and share his/her own experiences of how he/she dealt with bad news. This will motivate the employees to share any bad news immediately to their boss.
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Which of the following is NOT a good idea when dealing with a crisis?
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Chapter 9
1. There are many listening skill suggestions and precautions; Be attentive, Wait Before Responding, Get The Whole Message, Keep Interruptions to a Minimum, and Be Aware of Your Emotional Sore Spots. Which skill do you believe is the most important for a supervisor to master and why?
2. Concerning listening, in what ways is listening different from reading, writing, and speaking in interpersonal communication?
Chapter 10
3. Why is the work of the professional often controlled by the person and not by the clock or by any particular system?
4. Why would it be reasonable to expect that a professional employee to be, on the average, generally more amenable to change?
Chapter 11
5. Referring to the section "What Makes Them Perform?" explain why supervisors and workers could hold different views of what is important to the workers?
6. Considering both the supervisor and the employees of a department, how can it legitimately be said that supervisor and employees are more alike than…
Chapter 9
1. There are many listening skill suggestions and precautions; Be attentive, Wait Before Responding, Get The Whole Message, Keep Interruptions to a Minimum, and Be Aware of Your Emotional Sore Spots. Which skill do you believe is the most important for a supervisor to master and why?
2. Concerning listening, in what ways is listening different from reading, writing, and speaking in interpersonal communication?
Chapter 10
3. Why is the work of the professional often controlled by the person and not by the clock or by any particular system?
4. Why would it be reasonable to expect that a professional employee to be, on the average, generally more amenable to change?
Chapter 11
5. Referring to the section "What Makes Them Perform?" explain why supervisors and workers could hold different views of what is important to the workers?
6. Considering both the supervisor and the employees of a department, how can it legitimately be said that supervisor and employees are more alike…
Chapter 7 Solutions
Essentials of Business Communication (with Premium Website, 1 term (6 months) Printed Access Card)
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