Silence of people and discussion to dispense bad news. Introduction : As per given data, Robert Bies a professor of management at Georgetown University has explained that an important ethical guideline for dealing with bad news is never to shock the recipient. Bad news should never be reported as a surprise and the failure to report bad news such as poor sales or losing a major client is a cardinal sin.

Question

1. An employee from customer services has sent a bad message to a client without prior insertion of a consoling statement. He failed to bring the reader’s mind to a positive attitude before delivering the bad news. What statement should have been added before relaying the bad news to the customer? * A. A buffer statement B. An ethical statement C. A whistleblowing statement D. All the above statements E. None of the above statements

Answer 1

Question

Chapter 7, Problem 12CT

Summary Introduction

To Determine:

Silence of people and discussion to dispense bad news.

Introduction:

As per given data, Robert Bies a professor of management at Georgetown University has explained that an important ethical guideline for dealing with bad news is never to shock the recipient. Bad news should never be reported as a surprise and the failure to report bad news such as poor sales or losing a major client is a cardinal sin.

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1. An employee from customer services has sent a bad message to a client without prior insertion of a consoling statement. He failed to bring the reader’s mind to a positive attitude before delivering the bad news. What statement should have been added before relaying the bad news to the customer? * A. A buffer statement B. An ethical statement C. A whistleblowing statement D. All the above statements E. None of the above statements

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