CONNECT F/OPERATIONS MGMT
CONNECT F/OPERATIONS MGMT
14th Edition
ISBN: 9781264344963
Author: Stevenson
Publisher: INTER MCG
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Chapter 7, Problem 5DRQ
Summary Introduction

To explain: The term called knowledge-based pay system.

Introduction: The amount of the dependency on human effort by an organization in terms of achieving its goals is given by the work design. It is directly linked to the productivity of an organization where good work design helps in achieving high productivity.

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After being transferred and promoted to front office manager of a 600-room resort hotel in Miami from a smaller property of the same chain, Jennifer Waters spent the firstfive or six months familiarizing herself with the hotel’s markets, the area, and the resort’sfacilities and amenities. She also spent a significant amount of time learning the job offront office manager and concluded that it is significantly different from that of assistantfront office manager in a smaller property.The front office staff are young, mostly students, who are in South Florida for the weather and the social amenities. Many want to become actors and are active in dinner theaters and small theater companies in the greater Miami area. For the most part, they are bright and attractive people, but they lack the professionalism that comes from a solid core of knowledge and training. Among the things that concern Jennifer as FOM are thefollowing:• Several members of a national association board of directors…
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Chapter 7 Solutions

CONNECT F/OPERATIONS MGMT

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