Essentials of Business Communication (MindTap Course List)
11th Edition
ISBN: 9781337386494
Author: Mary Ellen Guffey, Dana Loewy
Publisher: Cengage Learning
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Question
Chapter 7, Problem 7.5AAC
Summary Introduction
To Determine:
A refusal letter to Chelsea Landry in Wysocki College situated in Boston for refusing the invitation to speak in their college.
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2. Sahar was not satisfied with the reply she received from Diam after she submitted a claim to contest her high water bill for the month of April. As a result, she wrote back to Diam to explain why she deserves a more satisfactory response. In this scenario, Sahar wrote a: *
A. persuasive request for action
B. persuasive presentation of ideas
C. persuasive claim and request for adjustment
D. persuasive sales and marketing message
E. persuasive performance review
8. TRUE or FALSE: The concept of "Piercing the Company Veil" refers to when members abuse their rights and engage in some egregious act (such as commingling) that removes their protection against liability.
Group of answer choices
True
False
QUESTION 6
Nancy says to Kip, "When you authorized the discounts, I never heard all the details. Do you mind telling me about some of the clients who were upset and what you did to address their concerns?" Nancy is using
a.
A disguised statement
b.
A probing question
c.
A cross-examination question
d.
A rapport-building question
QUESTION 7
Nancy tells Kip, "Now that we have heard each other's version of what happened, we should re-evaluate what constitutes a 'reasonable complaint.' " Her goal is to create (a)
a.
Individualism
b.
Counter-narrative
c.
Shared meaning
d.
Confirmation bias
QUESTION 8
Knowing what your triggers are and adjusting your behavior and expectations accordingly are considered mastery of which emotional intelligence (EQ) domain?
a.
Self-Awareness
b.
Self-Management
c.
Empathy
d.
Relationship Management
QUESTION 9
During a case in which a woman successfully sued…
Chapter 7 Solutions
Essentials of Business Communication (MindTap Course List)
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