A+ Guide to IT Technical Support (Hardware and Software) (MindTap Course List)
A+ Guide to IT Technical Support (Hardware and Software) (MindTap Course List)
9th Edition
ISBN: 9781305266438
Author: Jean Andrews
Publisher: Cengage Learning
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Chapter 8, Problem 4TC

Explanation of Solution

Given: 

Wireless network connection.

Laptop is unable to access the internet.

To find: The order of steps which needs to be followed to troubleshoot the problem, if the laptop which has made wireless network connection cannot access the internet.

Solution:  

To troubleshoot the problem, first of all disconnect the connection and then try to reconnect to the wireless network...

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