OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
7th Edition
ISBN: 9780077835439
Author: Roger G Schroeder, M. Johnny Rungtusanatham, Susan Meyer Goldstein
Publisher: McGraw-Hill Education
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Chapter 9, Problem 11DQ
Summary Introduction

To explain: The steps from the perspective of a retailer.

Introduction:

DMAIC:

It is a data-driven approach for optimizing the business process and designs in a cyclic manner from time to time. It is one of the important features of Six Sigma.

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Use the DMAIC steps to describe and improve the process of ordering a book from an Internet retailer. From the perspective of the retailer, what would be done in each of the steps?
Discuss one of the techniques that is often used to facilitate the DMAIC process
DQ1: After watching videos on DMAIC, think about any process that you think you can improve. You can use your own experience or find a case from any relevant article. Identify a problem and define it. Then, consider how to measure the problems.
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