OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
7th Edition
ISBN: 9780077835439
Author: Roger G Schroeder, M. Johnny Rungtusanatham, Susan Meyer Goldstein
Publisher: McGraw-Hill Education
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Chapter 9, Problem 11DQ
Summary Introduction
To explain: The steps from the perspective of a retailer.
Introduction:
DMAIC:
It is a data-driven approach for optimizing the business process and designs in a cyclic manner from time to time. It is one of the important features of Six Sigma.
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Use the DMAIC steps to describe and improve the process of ordering a book from an Internet retailer. From the perspective of the retailer, what would be done in each of the steps?
Discuss one of the techniques that is often used to facilitate the DMAIC process
DQ1: After watching videos on DMAIC, think about any process that you think you can improve. You can use your own experience or find a case from any relevant article. Identify a problem and define it. Then, consider how to measure the problems.
Chapter 9 Solutions
OPERATIONS MANAGEMENT IN THE SUPPLY CHAIN: DECISIONS & CASES (Mcgraw-hill Series Operations and Decision Sciences)
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- Develop a flowchart for one of the following: a) Filling up with gasoline at a self-serve station. b) Determining your account balance and making a withdrawal at an ATM. c) Getting a cone of yogurt or ice cream from an ice cream store.arrow_forwardChoose a process you are familiar with and try to improve its quality using DMAIC. Explaining whichtools you will use in each step and how did you use it.arrow_forwardExplain the following and give examples. A. Pareto Chart/Principle B. Cause and Effect Diagram C. PDCA Approach D. Control Chart E. Scatter Diagramarrow_forward
- Is there any value in having the option of using an FMS?arrow_forwardidentify a process within an organization that requires improvement. Explain how using the DMAIC method differs from how improvements are currently made.arrow_forwardCreate a covid-19 vaccinatiom process flow using cross-functional flowchart (selection, sequencial, and repetition) The expected output is, covid-19 vaccination flow diagram.arrow_forward
- Problem statement: A patient feels that he/she has received false laboratory report. Can you Draw a neat legible diagram wherre you will explain the concept of fishbone diagram and provide necessary justification for your response?arrow_forwardWhich tool is very useful in documenting and presenting the whole process Select one a control chart b. check sheet O c flow chart O d. Pareto chart e histogramarrow_forwardA ___ is a frequency table plot showing the numbers of occurrences by category? Cause-and-effect diagrams Interviewing None in correct Benchmarking Histogramarrow_forward
- Henson Automotive wants to understand how much water the company is using when manufacturing its energy-efficient cars. What type of measure should the company take? A. water footprint B. water emissions C. water waste D. water pressurearrow_forwardWorking as an individual or in a team of three or more people, determine two or more obstacles to implementing TQM in following organizations. (a) Large bank (b) Health-care facility (c) University academic departmentarrow_forwardYou are improving a metric called Cycle Time. This is the time taken for raw materials that go through the different internal processes and convert into finished goods. You capture one data point each day. Which control chart will you use to monitor this metric.This question is required. A NP Chart B C Chart C I-MR Chart D X-Bar R Chartarrow_forward
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