A+ Guide To It Technical Support
10th Edition
ISBN: 9780357108291
Author: ANDREWS, Jean.
Publisher: Cengage,
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Chapter 9, Problem 11TC
Explanation of Solution
Given:
A smartphone that is having connection problems in another country.
To find:
The reason why updating the PRL might restore the connectivity to the local cellular network.
The update PRL option in the smartphone...
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Check out a sample textbook solutionStudents have asked these similar questions
You're traveling across the country for a much-anticipated vacation. When you get there, your smartphone seems to be having trouble connecting to the local cellular network. You call the provider, and the technician suggests you update the PRL. Why might this help? Where would you find this option on your Android smartphone to perform the update?
You’re traveling across the country for a much-anticipated vacation. When you get there, your smart-phone seems to be having trouble connecting to the local cellular network. You call the provider, and
the technician suggests you update the PRL. Why might this help?
You work for a company that provides dozens of the same smartphone model for its employees. While troubleshooting one smartphone that won’t connect to the cellular network, you call the provider’s tech support number for some assistance. The technician asks for the device’s IMEI. What is she trying to determine? Why is this important?
Chapter 9 Solutions
A+ Guide To It Technical Support
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- Your company has built a network, but in one of the buildings, some of the devices have stopped working. None of the devices are even turned on. To satisfy your employer, you've agreed to investigate the likely causes of the malfunctioning machinery. Provide suggestions for measures that may be taken to increase the safety of other devices. Please detail two potential approaches to this.arrow_forwardIn your job, you're given the same model phone by your company, which has hundreds of workers. One of your smartphones won't connect to the cellular network, so you contact the provider's tech support hotline for assistance. An IMEI number is requested by the technician. Her quest to understand what it all means is a mystery. What does this mean?arrow_forwardComplete the following procedure and answer the accompanying questions. 1. On an HP Pavilion dm3z laptop, you cannot get the wireless NIC to attach to the wireless network. What are some steps you can take, as recommended by HP, to help in this situation? Write at least three solutions as well as the URL where you found the solution. 2. What does the term Wake on Wireless mean and at what URL did you locate the answer? 3. Locate a type of cloud service that is not SaaS, DaaS, PaaS, or IaaS. Write the cloud service type, its purpose, and the URL where you found this information. 4. Find an Internet forum that discusses Bluetooth and Windows 7 on Lenovo laptops. Write one key piece of information you found about configuring Bluetooth. Write the URL where you found the information. 5. Find an Internet site that explains the differences between CAT 5e and CAT 6 UTP cable. Write which standard you would recommend to the CIO and why. List the URL where you found this information.arrow_forward
- You work for a company that provides dozens of the same smartphone model for its employees. Whiletroubleshooting one smartphone that won’t connect to the cellular network, you call the provider’s techsupport number for some assistance. The technician asks for the device’s IMEI. What is she trying todetermine?arrow_forwardWhich high availability DHCP solutions and why would you choose for your company? What's superior? Exists a drawback? Why did you choose it above other options? When would you notice if DHCP was malfunctioning in your network? When would you notice the DHCP at your house failing?arrow_forwardHow do you handle a dispute when two devices on your local network have the same MAC address? That seems like a great concept! How would they go about doing this? These two devices attempted to connect to which network? Who can predict what will occur when these two network devices interact? Could you perhaps provide a little more detail?arrow_forward
- You need to integrate wireless but are unable to do so due to interference difficulties.What wireless standard can you use at 5GHz to get 54Mbps?arrow_forwardA staff member calls in from home stating they are connected to their Wi- Fi. They abo state that they can connect to their local network, but not the internet. Which of these is most likely the problem? router b. modem USB hub d. powerline adapterarrow_forwardYour company has recently been hired to install a smart security system for a large office building. The system will include security cameras, voice-controlled lights, smart locks, and smart thermostats. Some of the security cameras will be installed outdoors throughout the parking lot. Which wireless IoT protocol should your company use for the installation?arrow_forward
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