A+ Guide To It Technical Support
10th Edition
ISBN: 9780357108291
Author: ANDREWS, Jean.
Publisher: Cengage,
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Chapter 9, Problem 6TC
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Given: A smartphone which has issues while connecting to a cellular network.
To find: The reason why a technician is asking for the IMEI number of the smartphone, which is having connectivity issues...
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You work for a company that provides dozens of the same smartphone model for its employees. While troubleshooting one smartphone that won’t connect to the cellular network, you call the provider’s tech support number for some assistance. The technician asks for the device’s IMEI. What is she trying to determine? Why is this important?
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A+ Guide To It Technical Support
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Need a deep-dive on the concept behind this application? Look no further. Learn more about this topic, computer-science and related others by exploring similar questions and additional content below.Similar questions
- You work for a company that provides dozens of the same smartphone model for its employees. Whiletroubleshooting one smartphone that won’t connect to the cellular network, you call the provider’s techsupport number for some assistance. The technician asks for the device’s IMEI. What is she trying todetermine?arrow_forwardThere isn't a port available that is suitable for your requirements. Your uncle gave you a beautiful new computer display as a Christmas present this year. The problem occurs when you try to connect the monitor to your computer, and you discover that none of the ports on the back of your computer are capable of accepting a connection from the other end of the cable. Who knows what the following steps will be in this situation.arrow_forwardIn your job, you're given the same model phone by your company, which has hundreds of workers. One of your smartphones won't connect to the cellular network, so you contact the provider's tech support hotline for assistance. An IMEI number is requested by the technician. Her quest to understand what it all means is a mystery. What does this mean?arrow_forward
- Which of the following are true about Network Interface Cards?I. NIC is the combination of hardware and software.II. NIC is used in a computer to connect it to the network.III. The purpose of NIC is to connect computers in Local Area Network.IV. NIC helps in sending the data from one computer to another computer in a Local Area Network. Choose an answer A I, III, IV B II, III, IV C II, III D III, IVarrow_forwardA modem that is attached to the telephone system by jamming the phone's handset into two flexible receptacles in the coupler? a. bridge b. gateway c. acoustic coupler d. time-division multiplexerarrow_forwardYour company has recently been hired to install a smart security system for a large office building. The system will include security cameras, voice-controlled lights, smart locks, and smart thermostats. Some of the security cameras will be installed outdoors throughout the parking lot. Which wireless IoT protocol should your company use for the installation?arrow_forward
- 13.a. Which of the following maintenance procedures will interrupt service?A. Ensuring connectors are secureB. Reading DDM or DOM outputsC. BERTD. Inspecting the bending radius of cables13.b. When inspecting a fiber optic system with an active amplifier, what do you measure with an OSA?A. Channel spacingB. AttenuationC. BERD. OSNR valuearrow_forwardWhy does the company want to connect the PCs of its employees to a network? List the various network topologies that are used in computers. Is the MAC address in charge of LAN contact?arrow_forward
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