Lab Manual For Comptia A+ Guide To It Technical Support
10th Edition
ISBN: 9780357440780
Author: Jean Andrews, Joy Dark, Jill West
Publisher: Cengage Learning
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Chapter 9, Problem 11TC
Explanation of Solution
Given:
A smartphone that is having connection problems in another country.
To find:
The reason why updating the PRL might restore the connectivity to the local cellular network.
The update PRL option in the smartphone...
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You're traveling across the country for a much-anticipated vacation. When you get there, your smartphone seems to be having trouble connecting to the local cellular network. You call the provider, and the technician suggests you update the PRL. Why might this help? Where would you find this option on your Android smartphone to perform the update?
You’re traveling across the country for a much-anticipated vacation. When you get there, your smart-phone seems to be having trouble connecting to the local cellular network. You call the provider, and
the technician suggests you update the PRL. Why might this help?
In your job, you're given the same model phone by your company, which has hundreds of workers. One of your smartphones won't connect to the cellular network, so you contact the provider's tech support hotline for assistance. An IMEI number is requested by the technician. Her quest to understand what it all means is a mystery. What does this mean?
Chapter 9 Solutions
Lab Manual For Comptia A+ Guide To It Technical Support
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- A customer could not connect the mobile device to the internet through the WIFI and called you (technician) to troubleshoot the problem. As a technician write at least three probable causes. Without explanationarrow_forwardWhen the abbreviation GSM is used in its complete form, what does it mean? The SIM card is a small piece of technology that enables your phone to work.arrow_forwardYour device should be able to identify the SSID and MAC address of the AP with the highest quality signal as determined by your settings.arrow_forward
- You installed a new wireless network in your house. You notice that you sometimes have trouble connecting to the network from certain locations in the house, but other times you can connect from the same location without issue. What might be causing the problem?arrow_forwardComplete the following procedure and answer the accompanying questions. 1. On an HP Pavilion dm3z laptop, you cannot get the wireless NIC to attach to the wireless network. What are some steps you can take, as recommended by HP, to help in this situation? Write at least three solutions as well as the URL where you found the solution. 2. What does the term Wake on Wireless mean and at what URL did you locate the answer? 3. Locate a type of cloud service that is not SaaS, DaaS, PaaS, or IaaS. Write the cloud service type, its purpose, and the URL where you found this information. 4. Find an Internet forum that discusses Bluetooth and Windows 7 on Lenovo laptops. Write one key piece of information you found about configuring Bluetooth. Write the URL where you found the information. 5. Find an Internet site that explains the differences between CAT 5e and CAT 6 UTP cable. Write which standard you would recommend to the CIO and why. List the URL where you found this information.arrow_forwardYour company has built a network, but in one of the buildings, some of the devices have stopped working. None of the devices are even turned on. To satisfy your employer, you've agreed to investigate the likely causes of the malfunctioning machinery. Provide suggestions for measures that may be taken to increase the safety of other devices. Please detail two potential approaches to this.arrow_forward
- In one of the buildings where your company has put up a network, some of the equipment has entirely ceased functioning for no apparent reason. Even before they were switched on, the devices. Your boss has asked you to look into the possible causes of the equipment's malfunctions. Determine what needs to be installed to protect other devices and provide recommendations. Give examples of two methods that may be used to accomplish this.arrow_forwardCalls are made and taken using mobile modems. Who ensures that the modem is adequately equipped?Is it possible to identify errors?arrow_forwardYou work for a company that provides dozens of the same smartphone model for its employees. While troubleshooting one smartphone that won’t connect to the cellular network, you call the provider’s tech support number for some assistance. The technician asks for the device’s IMEI. What is she trying to determine? Why is this important?arrow_forward
- When the acronym GSM is used in its complete form, what does it mean? The SIM card is a little piece of technology that enables your phone to work.arrow_forwardWhich DHCP options with high uptime do you think would be best for your business, and why? How does it get better? Is there anything bad about it? Why do you like it better than the other options? How soon do you think you'd notice if your network's DHCP stopped working? How soon would you know if your home's DHCP stopped working?arrow_forwardWhat, precisely, is being referred to when the acronym GSM is spelt out in its entirety? Your phone wouldn't be able to function without the SIM card, which is a little piece of technology.arrow_forward
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