EBK OPERATIONS MANAGEMENT
11th Edition
ISBN: 8220103630726
Author: RENDER
Publisher: PEARSON
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Chapter 9, Problem 2CS
Summary Introduction
Case summary:
Person HR the manager of the metropolitan branch made an attempt to analyze the driving license renewal operations. The various steps and the time taken for each of them are analyzed.
He identified that the work was divided unequally between the workers. This led to long queues during peak periods. He was under severe pressure to increase the productivity while satisfying the incoming demand.
To determine: The number of applications that can be processed in an hour.
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Problem 9-2
[The following information applies to the questions displayed below.]
An air-conditioning repair department manager has compiled data on the primary reason for 41 service calls for the previous week, as shown in the table.
JobNumber
Problem/Customer Type
JobNumber
Problem/Customer Type
JobNumber
Problem/Customer Type
301
O/C
315
W/R
329
N/C
302
N/C
316
F/R
330
O/R
303
F/R
317
F/R
331
N/R
304
O/R
318
N/R
332
W/C
305
F/R
319
F/R
333
W/C
306
N/R
320
N/R
334
N/R
307
N/C
321
O/C
335
F/C
308
O/R
322
W/C
336
W/C
309
N/R
323
F/R
337
F/C
310
N/C
324
O/C
338
N/R
311
O/C
325
W/C
339
N/R
312
O/R
326
N/C
340
N/C
313
N/R
327
O/R
341
N/R
314
O/R
328
N/R
Key:
Problem type:
Customer type:
N
= Noisy
C
= Commercial customer
F
= Equipment failure
R
= Residential customer
W
= Runs warm
O
= Odor
Problem 9-2 Part a
a.
Using the data, prepare a check sheet for the problem…
Input Area
Cost Per Hour $1500.00
Outage Duration (hours) 3
Output Area
Total Cost for Outage $4500.00
One-Variable Data Table: Cost
Outage Impact Analysis
Duration
(hr) (Cost)
1 $1500.00
1.5 $2250.00
2 $3000.00
2.5 $3750.00
3 $4500.00
3.5 $5250.00
4 $6000.00
4.5 $6750.00
5 $7500.00
Given the data above
Which What If Analysis tool is the worksheet using?
Provide a description of the What If Analysis tool and why it was used in the worksheet.
Interpret what the data means.
Discuss what it means for the business.
How are system flowcharts and program flow charts related?
Chapter 9 Solutions
EBK OPERATIONS MANAGEMENT
Ch. 9 - Prob. 1DQCh. 9 - Prob. 2DQCh. 9 - Prob. 3DQCh. 9 - Prob. 4DQCh. 9 - Prob. 5DQCh. 9 - Prob. 6DQCh. 9 - Prob. 7DQCh. 9 - Prob. 8DQCh. 9 - What are the requirements for a focused work...Ch. 9 - Prob. 10DQ
Ch. 9 - Prob. 11DQCh. 9 - Prob. 12DQCh. 9 - Prob. 13DQCh. 9 - Prob. 14DQCh. 9 - Prob. 15DQCh. 9 - Prob. 16DQCh. 9 - Explain the concept of cross-docking.Ch. 9 - What is a heuristic? Name several that can be used...Ch. 9 - Prob. 1PCh. 9 - Prob. 2PCh. 9 - Three departmentsmilling (M), drilling (D), and...Ch. 9 - Roy Creasey Enterprises, a machine shop, is...Ch. 9 - Prob. 5PCh. 9 - Prob. 6PCh. 9 - Prob. 7PCh. 9 - Prob. 8PCh. 9 - Six processes are to be laid out in six areas...Ch. 9 - After an extensive product analysis using group...Ch. 9 - Stanford Rosenberg Computing wants to establish an...Ch. 9 - Illinois Furniture, Inc., produces all types of...Ch. 9 - Sue Helms Appliances wants to establish an...Ch. 9 - The Action Toy Company has decided to manufacture...Ch. 9 - The following table details the tasks required for...Ch. 9 - Tailwind, Inc., produces high-quality but...Ch. 9 - Prob. 17PCh. 9 - Because of the expected high demand for Mach 10,...Ch. 9 - Prob. 19PCh. 9 - Suppose production requirements in Solved Problem...Ch. 9 - The preinduction physical examination given by the...Ch. 9 - Samuel Smith's company wants to establish an...Ch. 9 - As the Cottrell Bicycle Co. of St. Louis completes...Ch. 9 - Prob. 1CSCh. 9 - Prob. 2CSCh. 9 - Prob. 3CSCh. 9 - Prob. 4CSCh. 9 - Prob. 1.1VCCh. 9 - Prob. 1.2VCCh. 9 - Prob. 1.3VCCh. 9 - Prob. 1.4VCCh. 9 - Prob. 1.5VCCh. 9 - Prob. 2.1VCCh. 9 - Prob. 2.2VCCh. 9 - Prob. 2.3VC
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